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New Contributor
Posts: 3
Registered: ‎11-12-2015

Re: mx922 printer fails due to "no paper in upper tray"

I finall found a way to print from iPhone photo album.  

1. Selec the picture(s) you want to print.

2. Select Save PDF to iBooks

3. Print from iBooks

 

Hope this helps.

New Contributor
Posts: 3
Registered: ‎11-12-2015

Re: mx922 printer fails due to "no paper in upper tray"

I finall found a way to print from iPhone photo album.  

1. Selec the picture(s) you want to print.

2. Select Save PDF to iBooks

3. Print from iBooks

 

Hope this helps.

New Contributor
Posts: 3
Registered: ‎09-06-2016

Re: mx922 printer fails due to "no paper in upper tray"

[ Edited ]

Just tried this and it works, thanks. Customer support is closed now but I will be calling them first thing in the morning..if there isn't a fix to this issue its getting re- boxed, labeled and sent back. 

New Contributor
Posts: 3
Registered: ‎09-06-2016

Re: mx922 printer fails due to "no paper in upper tray"

I wish I had read this thread before purchasing the printer. It was fun listening to Canon trying to deflect the problem to Apple. Sure, like I need another app on my devices to make up for the shortcomings on your product ?

New Contributor
Posts: 1
Registered: ‎09-19-2016

Re: mx922 printer fails due to "no paper in upper tray"

I have had the same problem.  The solution "Save PDF to iBooks" works.  Specifically, I want to print a screenshot from my iPad, getting the common error of no paper in the upper tray.  The Canon help rep said that the iPad interprets the screenshot as a graphic image, sending it to the printer via AirPrint.  All incoming "graphic images" are classed as 4 x 6 inch requests and ported to the specialty upper paper tray.  All discussions with the rep about the iPad app selection of 8.5 x 11 inch letter paper fell on deaf ears.  Apple AirPrint was blamed for this problem.  No Canon responsibility for fixes.  I asked if all Canon printers have this problem with Airprint, but no answer was provided.  This is a workaround, not the proper solution from Canon.

New Contributor
Posts: 3
Registered: ‎09-06-2016

Re: mx922 printer fails due to "no paper in upper tray"

Yes, exactly. All blame was pointed to the iOS.
New Contributor
Posts: 3
Registered: ‎09-23-2016

Re: mx922 printer fails due to "no paper in upper tray"

mx922 printer fails due to "no paper in upper tray"

New Contributor
Posts: 3
Registered: ‎09-23-2016

Re: mx922 printer fails due to "no paper in upper tray"

MX922 PRINTER FAIL DUE TO "NO PAPER" IN UPPER TRAY

New Contributor
Posts: 3
Registered: ‎09-23-2016

Re: mx922 printer fails due to "no paper in upper tray"

 
New Contributor
Posts: 2
Registered: ‎12-20-2016

Re: mx922 printer fails due to "no paper in upper tray"

Absolutely solved my issue. Was not on letter. Now all my device print wirelessly and beautifully. iPhone, iPad, and both our MacBooks. Thanks.

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