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New Contributor
Posts: 1
Registered: ‎04-10-2016

Re: mx922 printer fails due to "no paper in upper tray"

Same problem-very frustrating printing from my desktop MAC-is there a solution or does this need to go back?

New Contributor
Posts: 1
Registered: ‎05-12-2016

Re: mx922 printer fails due to "no paper in upper tray"

bought the printer, than got this error message. Decided to contact with the technician for help and they told me I need to give them 5 dollars deposit, I would never buy the product produced by this company again!

Moderator
Posts: 1,131
Registered: ‎07-08-2013

Re: mx922 printer fails due to "no paper in upper tray"

Hi, Sir-J!

 

Are you sure you contacted Canon USA? Our technicians don't charge you at all for their support. Feel free to call us at 1-800-OK-CANON (1-800-652-2666) weekdays from 10 AM to 10 PM ET (7 AM to 7 PM PT).

 

We can also help you 24/7 via email at http://bit.ly/CanonEmail

 

Again, all our support is free.

 

We look forward to talking to you!

New Contributor
Posts: 1
Registered: ‎06-10-2016

Re: mx922 printer fails due to "no paper in upper tray"

Hello. This definitely explained the problem. Could you explain in a little more detail how to print from your iphone on 8.5x11? What kind of program do you mean? Is there an app or a setting? Can you give an example of a program that works well with this printer and the iphone? Many times I take a screen shot of a doc and want to print it, but can't. I have to email it to myself and then wait to do it from my mac. I wish there was a setting on the panel that would let us change the paper tray. Thank you.

New Contributor
Posts: 3
Registered: ‎06-20-2016

Re: mx922 printer fails due to "no paper in upper tray"

I have the same problem everyone else has here. Why won't Canon support (who monitor this site) explain how to fix the problem? I mean - DUH!

Occasional Contributor
Posts: 8
Registered: ‎01-04-2015

Re: mx922 printer fails due to "no paper in upper tray"

Change the printer drivers, it works. Download and install either new Canon driver or Gutenprint.

New Contributor
Posts: 1
Registered: ‎06-01-2016

Re: mx922 printer fails due to "no paper in upper tray"

I've tried all above 'fixes'. None worked for me every time.
I removed the upper tray altogether. Everything works just fine.
Have not gotten the Upper Tray alert at all since then. Prints fine every time. Put Upper Tray in as needed.
New Contributor
Posts: 3
Registered: ‎06-20-2016

Re: mx922 printer fails due to "no paper in upper tray"

Thanks for your reply. I tried it and it didn't work unfortunately.

 

I've absolutely had it with Canon printers. Every time I print a page it's a time consuming adventure, normally with a bad outcome. Plus I've down loaded a "new" driver 3 times now. Canon support sites should include a tab for "Non Canon printers we recommend for when you're sick of ours".

New Contributor
Posts: 3
Registered: ‎06-20-2016

Re: mx922 printer fails due to "no paper in upper tray"

I' trying to print from an iMac using Text Edit.
New Contributor
Posts: 3
Registered: ‎11-12-2015

Re: mx922 printer fails due to "no paper in upper tray"

I finall found a way to print from iPhone photo album.  

1. Selec the picture(s) you want to print.

2. Select "Save PDF to iBooks"

3. Print

 

Hope this helps.

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