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New Contributor
Posts: 1
Registered: ‎09-18-2015

Re: mx922 printer fails due to "no paper in upper tray"

I had the same problem until I noticed the photo paper was in sideways.  The short side of the paper must be towards the front and back of the printer.

New Contributor
Posts: 2
Registered: ‎09-23-2015

Re: mx922 printer fails due to "no paper in upper tray"

Thanks for explaining this. I'm sorry but this is Canon's fault. More specifically, it is the product manager's fault. They should be fired for failing to care about such a basic user need.

Clearly, I want to print. So... LET ME PRINT TO ANY SIZE PAPER I WANT FROM THE MENU. DON'T JUST SAY "NOPE..." WITH SOME OBSCURE LAME ERROR MESSAGE.

Canon deserve to go bankrupt with this kind of thinking.
New Contributor
Posts: 2
Registered: ‎09-30-2015

Re: mx922 printer fails due to "no paper in upper tray"

[ Edited ]

I've had my mx922 printer for several months. Wireless and wired printing worked fine. All of a sudden I too am getting the message that there is no paper in the upper tray. I have selected letter size paper and plain paper as the default, but it won't print from the lower cassette wirelessly. It will print from the lower cassette using the scan print feature or from my wired MAC desktop computer. Is there a virus corruption? Tried turning it off and on - no change. There doesn't seem to be any manual way of telling the printer which cassette to use. Putting 4x6 photo paper in the upper tray, results in it printing from the upper tray, even though the document is letter size and letter size plain paper is selected as the default. Frustrating.

New Contributor
Posts: 2
Registered: ‎09-30-2015

Re: mx922 printer fails due to "no paper in upper tray"

Tried reinstalling printer software, restarting iMac Desktop and printer. Still won't print wirelessly from the lower tray.

New Contributor
Posts: 2
Registered: ‎09-23-2015

Re: mx922 printer fails due to "no paper in upper tray"

User testing isn't necessary to realize this. Just a couple of brain-cells. It boggles my mind how a product can be designed with so many flaws. It's clearly an exercise in complete disconnect between designers and users. Could Canon be using Rational Unified Process to develop their products?
New Contributor
Posts: 1
Registered: ‎12-16-2015

Re: mx922 printer fails due to "no paper in upper tray"

I am having this same problem trying to print from an Ipad.  I have paper in lower tray.  That's where I want to print from.  How do I do this?

New Contributor
Posts: 1
Registered: ‎12-20-2015

Re: mx922 printer fails due to "no paper in upper tray"

For Macs:

 

1. After sending a file to Print, Click <Page Setup...> on Print page 

2. Select <Page attributes> on Page setup page

3. In Paper Size select <US Letter> 

 

Worked for me. Frustrating for sure. Good luck

Occasional Contributor
Posts: 8
Registered: ‎01-04-2015

Re: mx922 printer fails due to "no paper in upper tray"

This is most probably a driver issue, nothing to do with paper size or type. I have been on several forums and Canon reps do not know the answer. At least for Macs, changing printer drivers to Gutenprint drivers solves the issue. The drivers should be installed first, then the printer should be removed and added again in the printer preference pane. But then one needs to choose CUPS-Gutenprint rather than Canon driver.

On my Mac running 10.11.3 the 2-year old printer showed code 1007 (upper cassette empty).

New Contributor
Posts: 1
Registered: ‎04-04-2016

Re: mx922 printer fails due to "no paper in upper tray"

I tried to follow the instructions. When that didn't work, I tried to contact customer service using the link provided. It asked for my product number but won't show the printer in the list. I can't find a number to call either! 

Product Expert
Posts: 2,411
Registered: ‎10-16-2012

Re: mx922 printer fails due to "no paper in upper tray"

[ Edited ]

Hello.

 

If the suggestions in this thread have not resolved the issue, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us

 

You can also call us at 1-800-OK-CANON.

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