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New Contributor
Posts: 1
Registered: ‎06-28-2017

Re: mx922 printer fails due to "no paper in upper tray"

This printer is the worst printer I think I've ever used.

 

1. It seems to need constant drivers

2. This no paper in upper casssette issue is continual 

 

NO ONE USES THE UPPER CASSETTE FOR 95% of ALL PRINTING

 

BUILD A GOOD PRINTER ITS 2017

 

Best,

 

Ted

New Contributor
Posts: 1
Registered: ‎08-04-2017

Re: mx922 printer fails due to "no paper in upper tray"

what is the answer to this problem as mine is doing the same

 

New Contributor
Posts: 1
Registered: ‎08-29-2017

Re: mx922 printer fails due to "no paper in upper tray"

I have done all of these things. How do I get the printer to default to the lower tray. This is a definite pain, and I'm not sure I would purchase another Canon printer. I'm trying to print from a Mac. I've never been able to print from my iPhone. Poor, poor design. Smiley Sad

New Contributor
Posts: 1
Registered: ‎09-09-2017

Re: mx922 printer fails due to "no paper in upper tray"

[ Edited ]

If you are printing a regular 8x11 sized US sheet of paper on a Mac, go to your System Preferences, Printer/Scanner settings and make sure your default paper size says either Letter or 8x11.  If you're printing from a PDF, you must set it's paper size as well.  This way, the printer won't default to the upper tray.  Hope this helps. 

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New Contributor
Posts: 1
Registered: ‎09-11-2017

Re: mx922 printer fails due to "no paper in upper tray"

I just talked with Canon customer support and they were surprisingly helpful and knowledgable (and not an overseas team!). The rep quickly knew what the issue was and he was right. 


I tried printing an email from GMail and, even though I selected pages that had only text from the body of the email, a part of that chain included a PDF. He mentioned to me that the printer recognizes PDFs as pictures and that will tell the printer to print using the upper tray. As soon as I tried printing the single email, rather than the chain, it worked just fine. 

 

Hope that helps at least one of you... 

New Contributor
Posts: 1
Registered: ‎10-11-2017

Re: mx922 printer fails due to "no paper in upper tray" I FOUND A WAY AROUND IT :)

I found a way around it for the Iphone. If you save your picture in i books and open up ibooks on your phone and select print it will give you print options and pring from the lower deck Smiley Happy 

New Contributor
Posts: 2
Registered: ‎10-29-2017

Re: mx922 printer fails due to "no paper in upper tray"

There is a default on the iPhone to print. When I do that I clearly see the Canon printer. There is no way to adjust the settings
New Contributor
Posts: 2
Registered: ‎10-29-2017

Re: mx922 printer fails due to "no paper in upper tray"

This would also be something you can manually override on the printer itself. Where you can manually force it to pull from the bottom tray. One of your selling points for these printers Is how you can print from anywhere around your house. And as you can see from this for him it’s frustratingly impossible to do so
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