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New Contributor
Posts: 1
Registered: ‎08-20-2015

mx922 Not working. Error 1403: Incorrect Print Head

My Pixma 922 stopped working all of a sudden! I get Error code: 1403. It says I have an incorrect print head.

 

I removed all my catridges and reset the printer with no change.

 

Can anyone help me?

Occasional Contributor
Posts: 8
Registered: ‎08-21-2015

Re: mx922 Not working. Error 1403: Incorrect Print Head

Hi there, base on canon website to resolving your problem (1403-orange light blinking 5 times) you need requires the assistance of a canon authorised service facility because the printhead probably broken
But before u do that, try to :
Remove the cartridges
Remove the printhead
Power off the printer and wait a minute;
Power on.
Installe the printhead and the cartridges.
New Contributor
Posts: 2
Registered: ‎07-20-2017

Re: mx922 Not working. Error 1403: Incorrect Print Head

I am also having this same issue. I have had my printer for a few years, but never had any issues and really didn't overuse it. Were you able to find a solution?

 

Called Canon support and they said all they can do is give me a number to a local canon authorized repairman - which is inly a 2.5 hour drive away from my house. Not sure how much it will be to fix, but something tells me it is going to be cheaper to buy a new printer.

 

I'm a techy person - I've tried the infamous "remove ink tanks, remove and replace print head, etc." - did not work. Left unplugged for over 10 minutes, no luck.

 

I saw that there was a class action law suit against Canon regarding some of their previous Pixma models, so I am leaving my comment here in case there are other MX922 owners experiencing the same thing. Maybe this is the ol' U052 error back in force with the MX922 relabeled "error code 1403"

 

https://community.usa.canon.com/t5/Printer-Multifunction-Support/Call-to-Arms-for-the-dreaded-U052-W...

 

It's a shame the error is setup the way it is. Even though the "Print head' really only has to do with printing, you should still be able to use the scan to computer feature. This error locks up the whole system. What a waste of money.

Occasional Contributor
Posts: 9
Registered: ‎08-10-2015

Re: mx922 Not working. Error 1403: Incorrect Print Head

My printer displayed that message after only 13 months of use, one month after the warranty expired.

 

Of course I tried all the tricks, to no avail.  Amazon wouldn't do anything even though the warranty was only one month expired.

 

The price of a new printhead was more than a new printer, so I got a model that uses the same cartridges, of which I had a large supply, and which are available with compatible ink at a great price. The printer I bought is a Canon iP7220, which is a plain printer, no frills. It prints just fine. It was on sale at Staples for $70.

 

Fortunately I had paid with my Visa card and I was able to collect the full amount I paid for the MX922 from the extended warranty. 

New Contributor
Posts: 2
Registered: ‎12-15-2017

Re: mx922 Not working. Error 1403: Incorrect Print Head

I have two mx922 had the exactly same error code 1403 print head wrong type. The error message does not make any sense since the print head come from the original box. I thing designed mx922 total broken. I have puxi a mx860, mx340, and mx450. Never have this stupid problem. Canon should refund or replacement a new printer.
Occasional Contributor
Posts: 9
Registered: ‎08-10-2015

Re: mx922 Not working. Error 1403: Incorrect Print Head

I believe a class action suit is in order here.

Highlighted
New Contributor
Posts: 2
Registered: ‎12-15-2017

Re: mx922 Not working. Error 1403: Incorrect Print Head

I can smell the lawsuit is at the corner. So many people were suffering from this bogus print head problem. However, I just fix the problem by accident and found out there is tricky sensor hidden deep at the inner corner of the printer seat (the right bottom side in the printer housing). I believe canon did this on purpose, and this sensor problem never being put  MX330, 450, 860, 862, 870. Besides, the error message "Printhead wrong type" is not accurately to describe this problem. The print head is very expansive, whoever in the world can be stupid enough to buy a new print head and replace the print head. the print head is very difficult to remove and put back. I hate this printer. One more time problem happens,  I will dump it in the trash bin immediately. Not worthy to put my precious time on it.

Occasional Contributor
Posts: 9
Registered: ‎08-10-2015

Re: mx922 Not working. Error 1403: Incorrect Print Head

I held on to mine for over a year after it died, waiting for my province to finally make it possible to recycle electronics. 

 

I used to be a dyed-in-the-wool Canon fan. Not any more, and in addition to the Canon ip7220 which I like because of the cheap ink, at my other location I have an HP 2655 which is an all-in-one that I paid only $50 for in Canada. I signed up for the Instant Ink service and that has worked out very well for me so far.

New Contributor
Posts: 2
Registered: ‎01-06-2018

Re: mx922 Not working. Error 1403: Incorrect Print Head

Let me know if a suit happens, I'll happily join.
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