06-09-2018 02:52 PM
Hi! - I'm trying to print a file that contains only black text/graphics- but it prints in blue instead... New black cartridges. no stickers covering nozzles, all are in the correct spaces in the printer. I ran the nozzle tests and it prints fine for the tests, but not for the actual document.
I took out all new cartridges and put them back in, I have done all cleanings available on the printer- and it continues to do the same thing.
I've tried printing as a "photo" and was horrible, printed SOME black but mainly blue.
I've had the printer for 2 1/2 years and would really like to keep it going longer.
Please advise. Thank you!
06-11-2018 05:12 PM
In order to better assist you, allow me to ask a couple questions:
I look forward to your reply.
06-11-2018 06:30 PM
RESOLVED:: - It wound up being a faulty ink cartridge. even though the ink cartridge was new, something was faulty with it... Iam not sure if it was the sensor on it or what- but by changing out that ink cartridge, it was resolved.