12-28-2016 05:59 PM
I continue to have the rear paper tray feed problems with multiple pages 2-8 for a single page of printing. I have performed the roller cleaning via the on screen instructions and have manually cleaned the roller with alcohol and a q-tip. I am using standard 20lb copy paper 70 gm/c2 or whatever paper from Staples. This just started happening after a couple years of no problems Looking for some possible solutions?
Doug
01-02-2017 10:37 AM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.