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New Contributor
Posts: 4
Registered: ‎09-04-2016

failed to acquire information on the driver and software. check the network connection and try again

Hi

Windows 8.

I have downloaded MG2520 drivers file win-mg2500-1_1-ucd.

When I atttempt to run the application win-mg2500-1_1-ucd, i get Infromation Acquisition Error message "failed to acquire information on the driver and software. check the network connection and try again".

What should I do?

Thanks.

New Contributor
Posts: 4
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

Found my answer thanks to compugse ‎09-08-2015 09:51 AM
"Turns out it was a permissinons issue. Had to log user out and login as local admin to run the install."
New Contributor
Posts: 1
Registered: ‎11-13-2017

Re: failed to acquire information on the driver and software. check the network connection and try a

Thank you for answering your own question!  It was actually helpful.  I was having the same error message, even though I ran the install from a regular account on my Win 10 machine, and I selected "Run as administrator", it still didn't work.  I had to sign off and sign on as the administrator for it to work.  BTW I searched google for "failed to acquire information on the driver and the software" and it brought me here.  I was also trying to install the software for the same MG2520 printer.

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New Contributor
Posts: 4
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

hello and you're welcome.

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