11-10-2012 09:30 AM
Please try the following to see if we can resolve your issue:
1. Open the cover of the printer.
2. Remove all ink tanks from the printer.
3. Lift up the gray locking lever on the side of the ink tank holder.
4. Gently remove the print head from the carriage unit.
5. Place the print head back in and lock the lever down.
6. Place all of the ink tanks back in the printer.
7. Close the cover and turn the printer off.
8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.
9. Plug the power back in and turn the printer on.
If the error persists, please contact a technical support representative at 1-800-652-2666 between the hours of 10 AM and 10 PM, EST, Monday - Friday for additional help with this error.
11-12-2012 09:35 AM - last edited on 11-12-2012 10:22 AM by Stephen
We're sorry to hear that you're still having an issue with your MP560! We ask that you click the link below for instructions on contacting a technical support representative for additional help with this error either via phone between the hours of 10 AM and 10 PM, EST, Monday - Friday or email any time. We're happy to help however we can!
03-14-2013 02:18 PM - edited 03-14-2013 02:18 PM
I was searching a solution for b200. Some youtube uploaders suggest that you should through the printer out of your windows and buy a new one. But before trying this last solution why not give a chance to this article:
02-05-2014 05:24 PM
I had the B200 error. It was very frustrating. I read posts and followed the suggested steps.
1. Disconnected the printer.
2. Removed all ink cartridges.
3. Removed printer head.
4. Cleaned printer head with a Q Tip and alcohol.
5. Dried print head with canned air - this was probably unnecessary.
5a. Replaced all ink cartridges.
6. Left printer unplugged for an hour.
7. Turned printer on and got the B200 ERROR.
8. Unplugged printer.
9. Researched new printers for a couple of hours.
10. The printer had been unplugged overnight. I decided to try to use the computer commands to scan something even though the printer wouldn't print.
11. Plugged in the power.
12. The printer came on normally and works as always.
13. CONCLUSION - The alcohol needed overnight to thoroughly dry. I didn't find a new computer that I think would be better than or as good as the MX 860. It's four and a half years old.
03-17-2014 11:15 AM
Here's a fix that worked for me:
1. Turn OFF Power
2. Open the print head bay (as though you were about to change inks)
3. Turn ON power
4. Wait for print carriage to start moving to the left and let it go past half way
5. Before print carriage reaches left hand side (but after going halfway across) shut the cover.
6. Leave the Printer turned on
7. Good to go.
03-18-2014 04:33 PM
Here's what worked for me....
(and no this is not the same as everyone else's results)
1. Turn off power and leave plugged in.
2. Open lid and slide ink tray to the far left.
3. Press power button 5 times.
4. Close the lid and let the machine reboot.
At this point the printer should return to home screen. When I first did this I tried printing and the error returned. So I did it again and tried going to the Maintenance menu (on printer) and running a cleaning cylce, error returned. Printing a test page also resulted in error returning. What finally worked is after step 4 I placed a page on the scanner bed, and ran a black and white copy. It took several minutes but it finally spit out a page. So my step 5 is....
5 Open scanner lid and place document (with something on it) on scanner bed. Closer scanner lid.
6. Run black & white copy from printer menu.
If my last two steps don't work for you I suggest trying any other processes that might result in the printer actually having to print a page. Some people had results with the cleaning processes, copying worked for me.
And just a heads up to Canon, I called tech support and they ran me through a process similar to this but more elaborate that didn't work at all. They then basically said that the printer was worthless (because repair costs outweigh cost of new models).
Screw you Canon. The printer still works you just don't give a **bleep** about taking care of your customers because the model you have created (mentioned by someone else in this thread I believe) involves making crap disposable printers and making all your profit off the ink. This is disgusting and it creates a tremendous amount of electronic waste.
Companies with policies like this should be forced to pay for the costs of electronic waste disposal since they profit from its creation.