Windows 8.1 drivers MF4800 series

[RCJ]

I just purchased a 4880 to replace perfectly workable older machine, 4150, because Canon never put out Win 8 drivers that worked well for scanning on that machine. Understandable, i guess, as it was fairly old. The 4880 was working great in Win 8 environment which is where I should have left things. But I checked Windows Compatibility site before upgrading to Win 8.1, and this machine was listed as "compatible."

Well, it's not. In fact, it's almost completely nonfunctional, with limited printing capability, but no scanning or two-way communication with the PC. Imagine my frustration when I contacted Canon and they said, no, we have no drivers, and "probably" will, but there's no way to know when. "Could be two days, could be six months," one rep said. 

So, I'm thinking about returning it. Pretty shocked Canon would not have updated drivers for the OS now being sold on new PCs, especially when the OS has been out in developer stage for months. Does anyone else have better info on this, ie, is it worth keeping the machine past the return window on the chance that Canon might update the drivers? Meanwhile, be warned that if you have a machine in this series and want to upgrade to Win 8.1, you're asking for it.

[skirudder]

My model # is ImageClass MF4270.  The printer is connected directly to my computer.  I have downloaded the latest drivers, uninstalled and reinstalled printers and drivers and can only print and not scan.

Thanks.

[Patrice]

Hi skirudder!

Since you were unable to scan after uninstalling and reinstalling the drivers and software, I recommend performing this operation while in 'Selective Startup Mode'.  Please follow the instructions below:

To place you computer in a Selective Start Up, please follow these steps:

 1.  Press the Windows key and 'x'.

 2.  Select 'Run'.

 3.  In the Run window type: Msconfig.

 4.  Select OK.  If the UAC window opens, type in your password and select OK.

 5.  In the System Properties screen, choose 'Selective Start Up'.

 6.  Uncheck the box labeled 'Load Start Up Items'.

 7.  Click Apply.

 8.  Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.

 9.  Click 'Disable All'.

10.  Click Apply.

11.  Click Close.

12.  Restart the computer.

Next, to uninstall the drivers for your MF4270, please follow these steps: (If certain items are not listed or found, move on to the next step.)

 1.  Unplug the USB cable from the printer.

***Please leave the USB cable disconnected until you have uninstalled and completely reinstalled the drivers.  Connecting the printer before going through the "Setup Wizard" may cause the Windows operating system to install a generic driver for the printer.***

 2.  Press the Windows key and 'x'.

 3.  Select 'Control Panel'.

 4.  Select Devices and Printers.  The Devices and Printers window opens.

 5.  In the Devices and Printers window, right click on the MF4200 Series and select 'Remove' to delete the printer.  Delete all of the icons for the MF4270.

 6.  Close the Devices and Printers window then press the Windows key and 'x'.

 7.  Select 'Control Panel'.

 8.  Select 'Programs and Features'.

 9.  Double click on driver to uninstall.  Follow the on screen prompts.  Repeat to uninstall the MF Tool box.

10.  Restart you computer.

11. Leaving the USB cable disconnected, please download the driver from the Canon website using the following link: http://www.usa.canon.com/cusa/support/consumer

12. The site will automatically detect your operating system. 

13.  Next, select [Drivers] and the file [Windows 64bit] imageCLASS MF4270 MFDrivers (UFR II / FAX / ScanGear).

14.  Click "I Agree - Begin Download".

15.  Save the file to your computer.  Once the download is complete, click "Run".

16.  Click "I Decline - Go Back" on the Canon site and select [Software] and the file [Windows 32bit & 64bit] Tool Box Ver.4.9.1.1.mf15.

17.  Save the file to your computer.  Once the download is complete, click "Run".

18.  Close the Canon window and go to the location on the computer where the files are saved.

19.  You will see two icons with the name MF4270_MFDrivers_W64_us_EN_2.exe.  Double click on the yellow folder icon.  In the folder you will see two files with the name "Setup".  Double click on the "Setup" that has the type [Application].

20.  The "MF Drivers Setup Wizard" will open.  Please proceed through the setup and restart the computer.

21.  After the computer restarts, please connect the USB cable to the computer and allow the computer to finish the installation process.  Once the printer is listed in [Devices and Printers], right-click on the icon and select it as the default printer.  Please open a document on the computer and print it out.

Please follow steps 19 and 20 to install the Canon MF Toolbox 4.9 software.  Once the software is installed, please follow the steps below to complete a scan:

1.  Press the [SCAN] button on the control panel of the printer and place a document in the feeder.

2.  On the computer, open the MF Toolbox program.

3.  Select the [PDF] scan function.

4.  Click the green [Start] button in the PDF window.  The scan should begin.

After you successfully scan a document, please follow these steps to return your computer to Normal Startup:

 1.  Press the Windows key and 'x'.

 2.  Select 'Run'.

 3.  In the Run window type: Msconfig

 4.  Select OK.  If the UAC window opens, type in your password and select OK.

 5.  In the System Properties screen, choose 'Normal Start Up'.  The Services tab automatically returns to the previous settings.

 6.  Click Apply.

 7.  Click Close.

 8.  Restart the computer.

I hope this information is helpful to you.  If the error persists, please contact us at 1-800-OK-CANON (1-800-652-2666).  Have a good day!

[FlyingTurtle]

I had the same issues, I did the selective start up to scan from my MF4880 to my Windows 8 desktop via MF Toolbox and it finally worked.  However, the printer would only scan when it was on selective start up.  When I put it back on normal mode, it would revert back to having issues connecting with the scanner (error code 155, 0, 0) even though I can hear the scanner scanning.

I called the Canon call center, and basically was told that I have to go into msconfig and turn of one application at a time in the "services" tab until I found out what the issue was.  He suggested trying the Anti-Virus software, and voila! It started working.

Now my question is, is there an anti-virus software that has been found to work with the MF4880?  Because this is still a workaround of an issue--not a solution.  

[RCJ]

Hmm. Good question. I use Avast, and have had no issues with it and the scanner drivers. At least to date.

[bcnick]

I'm also having the same problem, reinstall the drivers and software and it works, for a day or two. Printing works fine, but scanning gives me the same error.  I'm only using the built-in in Anti-virus on Windwos 8.1.

[RRb]

Thanks for the reply.  I figured it out.

I went to the Control Panel - Programs - "Uninstall" & I found software from Canon MF4800 there - I uninstalled it & was able the new drivers immediately.  When I went to set up my second Windows 8.1 PC I was able to do the uninstall on that one quickly & it went smoothly.  Please tell your Tech Sup people to look there as well.

[Patrice]

Hi RRb!

We're glad to hear that you were able to resolve the issue and we will certainly pass that information on.

Have a good day and thank you for choosing Canon.

[gerald]

I have the MF4880dw and got it working in Win 8.1 but with the funky UI and the .pdf file format is not a scan option, any reason why? I like the simplicity of the MF utility in Win 7 instead of the Win 8.1

[alkelaun]

I followed these steps for my MF4370dn and it worked! For about three days.  I don't want to keep repeating all the steps. 

[mikeinwaco]

My printer doesn't have USB cablea  The small telephone-type cables connect my printer to a modem ns my telephone base station.