07-16-2017 09:08 AM
Thanks for reaching out to Canon USA!
So that our Community can help you better, we'll need to know which Canon USA printer you're using, which computer operating system you're using (Windows 7/8/10, macOS and version). It's also helpful to know how you're connecting your printer - by USB, or networked by cable or WiFi.
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need and you're in the USA, please CLICK HERE to reach our friendly Technical Support Team by phone during the week, or email anytime.
Thanks and have a great day!