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TS6020 won't scan

savandra
Apprentice

I keep getting this error message: 

"A required file is missing or corrupted, or settings are incorrect. Try the installation again."

 

I have reinstalled the software multiple times and I still get the same message. I'm on a MacBook Air running 10.13.4.

 

Interestingly, my friend with a MacBook Pro was able to conmect to my printer and scan just fine.

 

Please help! Tearing hair!!

 

Thank you.

1 REPLY 1

dmonroe
Apprentice

I'm having the same problem after installing Mojave 10.14. Did you ever fix the problem?

 

Ed

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