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Registered: ‎05-14-2018

TS6020 won't scan

I keep getting this error message: 

"A required file is missing or corrupted, or settings are incorrect. Try the installation again."

 

I have reinstalled the software multiple times and I still get the same message. I'm on a MacBook Air running 10.13.4.

 

Interestingly, my friend with a MacBook Pro was able to conmect to my printer and scan just fine.

 

Please help! Tearing hair!!

 

Thank you.

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