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New Contributor
Posts: 3
Registered: ‎03-03-2018

TS6020 Legal Paper Problem

Have just bought this printer. Legal size document I want to copy can be put into the rear loader, and registered to use, BUT, the cassette cannot load legal size paper. So how can I copy the legal size?

To repeat a common complaint - the manual is not helpful!

Posts: 1,268
Registered: ‎07-08-2013

Re: TS6020 Legal Paper Problem

Hi, nickbb!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎03-03-2018

Re: TS6020 Legal Paper Problem

Hi Canon people

Have just received an email from the Community about is part of that message:


"Topic: [${thread.webUi.url}]TS6020 Legal Paper Problem
Date: ${thread.topicMessage.postDate}

Did it solve your problem?

[${answer.webUi.url}]Click here to view the reply and mark one as an Accepted Solution."


I don't see an answer on the forum and the link in the message is not live......


Posts: 1,119
Registered: ‎10-25-2012

Re: TS6020 Legal Paper Problem

Hello nickbb!


The email is an alert to let you know that you have a response (like this one).


If you need immediate support, we recommend contacting technical support directly at 1-800-OK-CANON (800-652-2666).


If you're outside the US, please click HERE to find support options in your country/region.


Thank you!

New Contributor
Posts: 3
Registered: ‎03-03-2018

Re: TS6020 Legal Paper Problem

I am posting the following 3 quotes from the manual to illustrate my problem....


1) Paper Sizes
4x6, 5x5 Square, 5x7, 8x10, Letter, Legal, U.S.#10 Envelopes


2) Page Sizes
You can use the following page sizes.
• Page sizes and media types the printer supports differ depending on the OS you are using.
Standard sizes:
• Letter • Legal • A4 • B5 ………………


3) Loading Paper in the Cassette
You can load A4, B5, A5, or Letter-sized plain paper in the cassette.


So it appears legal paper can be used, but cannot be loaded into the cassette to copy from the rear loader.... am I missing something?


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