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New Contributor
Posts: 2
Registered: ‎11-12-2017

TS 9020 won't accept US Letter photo paper (can't 'register' it)

I want to print out a larger photo on US letter size photo paper. I have specified US Letter - Photo Paper in the print job.  

The paper is in the rear tray.  The printer then says the paper is the tray does not match the paper in the print job.


When I re-insert the US letter paper, the printer wants me to 'register' the new paper. The printer claims that the paper is 2x 5x7 - 13 x 18  and watns me to register it


It's not, it's US Letter. I seem to be in an endless loop. How do I get the printer to recognize the US Letter photo paper?



 - and I have to say the idea of registering paper is a pain in the butt. This is my 6th or 7th printer, and while the print quality is excellent some of the new 'intelligence' is massively time wasting. 


New Contributor
Posts: 2
Registered: ‎11-12-2017

Re: TS 9020 won't accept US Letter photo paper (can't 'register' it)

 - one more thing, if it matters: I'm using a Macbook Pro with the latest OS. I've tried printing from various photo softwares and the error is the same. 

Posts: 498
Registered: ‎11-20-2012

Re: TS 9020 won't accept US Letter photo paper (can't 'register' it)

Hi Erbrown! 

Thanks for joining and posting in the Canon Forums! 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

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