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Posts: 1
Registered: ‎04-14-2018

TS 9020 Not Scanning

I've mostly used HP printers but bought the Canon TS 9020 all in one printer a few months ago and am pretty happy with it.  I set it up and was able to print and scan easily.  I don't use it often, and when I tried yesterday I was able to print wirelessly no problem.  However, scanning is not working.  I use the Windows Fax and Scan program, and when I click New Scan, I get a message saying "No scanners were detected, if a scanner is installed, make sure that it is powered on and connected to the computer, and then try again."

 

It is powered on and connected because it prints fine.  Any ideas on how to fix this?  When I set up the printer, I did not install the software bundle that came with it and I'm wondering if that is a reason why.  I tried searching for the appropriate Canon scanning software but couldn't find anything that looked like it was the program I need. 

 

Any help would be much appreciated, thank you. 

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