Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎04-14-2018

Strange issue with MG 7720

I am having a strange issue with my MG7720. I use only Canon ink. My c271xl magenta tank that is a little more than 1/3 full is all the suddon showing a message that the printer does not recognize that tank and now it will not print any document.

Moderator
Posts: 1,313
Registered: ‎07-08-2013

Re: Strange issue with MG 7720

Hi, tae111!


You may want to try removing and reseating your ink cartridge. We also strongly recommend using genuine Canon ink cartridges if you aren't already doing so.


If problems persist, our tech support team is available 24/7 and they can dig deeper into the problem to help you find a solution. You can reach them HERE.


We hope this helps!

New Contributor
Posts: 4
Registered: ‎04-14-2018

Re: Strange issue with MG 7720

This was a genuine Canon ink tank and was in use for a few weeks. The error code was 1660. 

Highlighted
New Contributor
Posts: 4
Registered: ‎04-14-2018

Re: Strange issue with MG 7720

I did remove it and put it back but it still got the same message. I had a new tank on hand so I put that in and that one wroks just fine. The new tank came from the same order as the first one. As printer ink is one of the most valuable liquids on earth it's too bad that 1/3 of the tank is useless.

Product Expert
Posts: 2,497
Registered: ‎10-16-2012

Re: Strange issue with MG 7720

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement