04-14-2018 01:17 PM
I am having a strange issue with my MG7720. I use only Canon ink. My c271xl magenta tank that is a little more than 1/3 full is all the suddon showing a message that the printer does not recognize that tank and now it will not print any document.
04-14-2018 01:37 PM
You may want to try removing and reseating your ink cartridge. We also strongly recommend using genuine Canon ink cartridges if you aren't already doing so.
If problems persist, our tech support team is available 24/7 and they can dig deeper into the problem to help you find a solution. You can reach them HERE.
We hope this helps!
04-14-2018 01:45 PM
I did remove it and put it back but it still got the same message. I had a new tank on hand so I put that in and that one wroks just fine. The new tank came from the same order as the first one. As printer ink is one of the most valuable liquids on earth it's too bad that 1/3 of the tank is useless.
04-18-2018 12:15 PM
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