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New Contributor
Posts: 2
Registered: ‎05-09-2018

Scanning Permissions on PIXMA MG3022

I cannot get my printer to scan. It says I do not have the correct permissions. I can't find where to change them. How do I change them so I can scan. Thank you

Product Expert
Posts: 280
Registered: ‎01-20-2016

Re: Scanning Permissions on PIXMA MG3022

Hi gallds24,

 

In order to better assist you, allow me to ask a couple questions:

 

  • Which version of Windows or Macintosh are you using?
  • What program are you scanning from?
  • Do you have any active firewalls or securty programs?

I look forward to your reply.

New Contributor
Posts: 2
Registered: ‎05-09-2018

Re: Scanning Permissions on PIXMA MG3022

Windows 10 Chrome IJ Scan Utility Scanning item on platen Yes.

Product Expert
Posts: 2,686
Registered: ‎10-16-2012

Re: Scanning Permissions on PIXMA MG3022

Hello.

 

Try changing the current save locations in the IJ Scan Utility.  Click the Settings option in the program to change the save location for each function.

 

If the issue persists, find more help at Contact Us.

 

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