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New Contributor
Posts: 1
Registered: ‎02-16-2017
Accepted Solution

Scanner not working since updating Mac software

I have a PIXMA MG3520. My scanner utility has not been working at all, I think since I updated my Mac software. I have tried downloading the new recommended software and drivers on canon's support site, but it still will not work. When I downloaded MP Navigator EX software, it just opens this .rtf document that doesn't let me do anything further. I appreciate any help or tips to get this fixed. Thanks.

Product Expert
Posts: 2,682
Registered: ‎10-16-2012

Re: Scanner not working since updating Mac software



The MP Navigator does not appear to be compatible with an MG3520.


Download the latest CUPS Printer Driver, ICA driver, IJ Scan Utility and IJ Network Tool (If used wirelessly) for your MG3520.  Visit for the latest downloads.


If additional assistance is needed, find more help at Contact Us.



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