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Occasional Contributor
Posts: 8
Registered: ‎10-03-2014

Re: Scanner not available while in use - error

[ Edited ]

Larry, This seems to be a link to the right driver:

 

 

 

 If you have questions about that, I would suggest you click on one of the Contact US links earlier in this thread from the folks at Canon and ask them to guide you to it.

 

I still don't really know how to fix this problem but in my case disconecting the power for a significant period of time (say 10+ minutes) seemed to be my best bet of everything I tried.

 

Good luck

 

 

https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/film-negative-scanner/can...

Moderator
Posts: 1,170
Registered: ‎10-25-2012

Re: Scanner not available while in use - error

Hello larry316!

 

Thanks for reaching out to Canon USA!

 

You'll find the Drivers and Software on our site HERE.

 

Once there, you'll want to download the file on the Drivers tab, and to ensure complete operation, you'll also want the My Image Garden software from the Software tab. 

 

Once you have those installed on your Mac, if you still have issues, our free, friendly, US-based support team at 1-800-OK-CANON (800-652-2666) will be happy to help get you up and running! They're available from 10am to 10pm Eastern Time Monday through Friday. 

Occasional Contributor
Posts: 7
Registered: ‎04-19-2017

Re: Scanner not available while in use - error

My problem is the application Image Captue.. Scanner worked fine when I used it. It is too limited for my use. I s there a way to  diaable or remove this application so that I can use the application that came with my scanner?

Product Expert
Posts: 1,749
Registered: ‎07-28-2014

Re: Scanner not available while in use - error

Hi larry316,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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New Contributor
Posts: 1
Registered: ‎11-24-2017

Re: Scanner not available while in use - error

I have windows 8 software and having same problem.

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New Contributor
Posts: 1
Registered: ‎06-10-2018

Re: Scanner not available while in use - error

Canon has done a poor job resolving this issue.
I'm sure there is a simple, two-step solution, but the right person has not been assigned to this job. No one is auditing the lousy answers being posted here.
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