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Printer doesn't recognize the ink cartridge

Chanekr
Apprentice
I have a pixma mx870 printer. It has an error message that it doesn't recognize the magenta ink. Even though i changed the cartridge twice. I cleaned the contacts on the printer, it didn't help. What else can i do? I wouldn't even mind bypassing the problem and printing only in black and white.
1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Chanekr,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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