10-10-2013 12:26 PM
I am receiving error code 6A81 on the LCD screen of an MG5220 printer. I have searched for any paper jams and cannot find. I looked in the manual and on line and cannot find code 6A81. Any ideas on which way to proceed.
10-13-2013 09:24 AM
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Unplug the power from the printer for at least 5-10 minutes.
3. While unplugged, remove any paper from the unit.
4. Double check for any obstructions found in the unit or paper paths.
5. If no obstructions are found, plug the power back in and turn the unit on.
If the error still remains, please visit the following link below to contact our support group for additional assistance.