06-12-2017 02:18 PM
i, also, am very disappointed that MP Navigator EX 5.1 doesn't work with my new PIXMA MX922. My old MX890 had a 'fatal error' and died recently. RIP! I HATE all the cutsy stuff that has been added, i.e., "MY IMAGE GARDEN"--REALLY!!!!
10-26-2017 04:54 PM - last edited on 10-26-2017 05:43 PM by SamanthaW
I have also been a dedicated MP Navigator EX user for many years. After spending several hours in two separate phone calls to Canon support and finding out that the support staff was not able to help me, I figured it out on my own.
Please note, that I use Mac OS X, Version 10.10.5 (Yosemite)
I can now happily report that the Canon IJ San Utility, the replacement of MP Navigator, that works with my new MX 922 does in fact work very well and is indeed a great improvement. The trick is getting the correct IJ Scan Utility installed on your computer.
After installing the different drivers etc. from the included disc (after a special install software download) I got an error message every time that told me that ScanGear failed to install each time. I could not get around that. I searched online for a MP Navigator replacement and ended up with "Canon IJ Scan Utility2". I found it here: [Removed 3rd party link per Forum Guidelines] Although it works fine for scanning do not get this, as it is the wrong utility. I'll explain below.
The interface looks like this:
Note the button on the right that says "Driver". Pressing that button opens the Apple Image Capture interface,
but not a familiar MP Navigator like interface. However the user's manual "MX920ser_Scanning_EN.pdf", on page 82 clearly shows the ScanGear software interface. And on page 6 of that same manual the IJ Scan Utility also looks different. It does not have that "Driver" button. It has a "ScanGear" button.
So I ended up at Canon's driver download page at http://tinyurl.com/h6pbbqt.
Here I downloaded the following 2 files:
misd-mac-ijscanner5-4_0_0-ea19_2.dmg. Under "Optional Driver(s)". This is the IJ Scanner5 driver
msd_-mac-mx920-19_1_0a-ea11.dmg. MX920 series Scanner Driver Ver.19.1.0b (Mac). This is the ScanGear_MX920 series software. After installing that second package, this is what my Canon IJ Scan Utility interface looks like now.
Notice the difference with the previous image. It is Scan Utility instead of Scan Utility2. And it has the ScanGear button on the right.
This is what I get now when I click on the ScanGear button. The very familiar MP Navigator like interface we all wanted back so much. Including Basic and Advanced Modes.
And after scanning multiple pages like for multiple page .pdf files I again get this.
So, obviously the MP Navigator replacement for the MX922 printer does in fact exist, and is also better. There are a few things to learn still, like stitching which I would previously do in Photoshop after scanning. That was always a pain. We'll see how it works with the new Scan Utility.
This is of course good news for Mac users. Obviously I don't know if the same is true for Windows users.
I hope this helps all the frustrated former MP Navigator EX users who have Macs, and possibly also Windows users.
12-15-2017 02:05 PM
12-16-2017 12:09 PM
01-12-2018 11:07 AM
I can scan with the PC interface and the control panel on the printer. I had to enter my SSID and password manually as doing it with WPS did not work for my ATT router.
I was able to download necessary files for Macbook Pro 17" 2007 OS X El Capitan v 10.11 and Macbook Pro 15' 2017 OS X Sierra v 10.12.6. Received same error as seen here "Cannot communicate with printer" error.
I received a DVD with printer software with the printer but it did not contain what I needed just a link that opened a web page when I chose my OS for each Macbook. I bought an external optical drive for optical drive software since the 15" has no optical drive. You don't need the DVD, you can go to the below site.
I went to Canon's site using link from the DVD https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...
I think Register Product here is required. Despite my registering it elsewhere this particular location seemed to make everything work wrt getting the right files and having them install without issue.
The site detected MACOS Sierra v10.12 (it also auto-detected correctly with my El Capitan Macbook Pro)
Click on Drivers & Downloads
Click Select on the three listed drivers
Select MX920 CUPS Printer Driver Ver 188.8.131.52
Select MX920 Scanner Driver Ver.19.1.0b
Select Optional ICA Driver Ver.4.0.0.a-ea11.dm
Double click on each file and install them according to instruction
Go to System Preferences - Printers & Scanners
Click the + and add Canon MX920 series Bonjour Multifunction
Check Share this printer on the network
Turn Printer Sharing on
Click Sharing Preferences add Users if needed
Your installation should have placed files you need in the Canon Utilities folder
In IJ Scan Utility folder double click Canon IJ Scan Utility this is the new MP Navigator Ex from what I can tell.
The Canon IJ Scan Utility interface will open
Click to choose Product Name and change to Canon MX920 series Network (this got rid of the error unable to communicate) . If I left it as the default (Canon MX920 series I get the cannot communicate error)
You can now set your scanning preferences by double clicking Auto etc
Click OK on the message Scan by automatically selecting the settings......
The on-screen manual is less useful for settings info than the online manual.
04-16-2018 02:02 AM - last edited on 04-16-2018 08:28 AM by Stephen
I know this is an old thread. But I was trying to scour the internet looking for the same solution to this problem and was surprised to see that it hasn't been fixed or no one has made a workaround. Tried to use the scan utility or whatever and it wasn't cutting it for me.
Anyways, I used what little programming skills I had and basically made a device profile for the MP Navigator software for it to work. I used the MX870 series file as a base since that was the last MX printer to support MP Nav. I only did basic testing with default settings and it works so far. Looks like I can use the scanner driver (scan gear) if I want more advanced settings and it'll output it directly to the navigator still. I can now scan multiple pages and actually pick the ones I want to save into a PDF.
The only thing that I found that doesn't work is the order that it's displayed when scanned (when trying to change it in the settings). It pretty much just goes the order it was scanned in. You can just put the documents facing up to go in order, or just organize it on the timeline thing at the bottom of MP Nav I guess.
I have only tested this with MP Navigator EX 5.0 (the one that show for download for my previous printer, MG6220). In theory, it should work with MP Navigator 3.1 or whatever comes with the MX870 considering that was where the source file was located.
Here's the file for anyone that wants to give it a try:
[Removed third party link per Community guidelines]
You want to put it in: C:\Program Files (x86)\Canon\MP Navigator EX 5.0\Device
Then you need to open preferences and on the general tab, select the mx920 printer, when you open MP Navigator.
On another note, ADF duplex takes forever to scan for me. Is that normal? This was like this when I was using the stock utility. If anything, using the MP Nav seems to be slightly faster, but I still consider it to be slow compared to my old printer.