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New Contributor
Posts: 1
Registered: ‎04-12-2018

Pixma TS9120 ErrorCode 2114: Telling me what paper I have

So my printer seems to be having trouble with detecting what paper is in the rear. 

 

I have Letter size MATTE paper in the tray, and the register paper info window has this. but when i try to print, it tells me that the settings are wrong, and then lists any number of different types of paper (sizes, types, etc). It refuses to let me print on the paper settings I've set it too, which ARE the correct ones! 

 

Sp because of thsi when i click print anyway, my papers come out very blue and muted. My ink is full, its a brand new printer with fine print heads. 

 

Help?

Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: Pixma TS9120 ErrorCode 2114: Telling me what paper I have

Hi KClarke96,

 

To resolve the 2114 error, please follow the steps on the following web page:

 

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/TS9100%20series/EN/ERR/2114.html

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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