11-07-2014 09:09 AM
Sigh. Same thing happened to me. 18 month old Pixma. I loved it until now ... totally unacceptable for a multi-function printer to suddenly die after only 18 months. I was not a heavy user of it either.
11-07-2014 11:32 AM
Don't buy anything Canon from now on. I know I won't be buying anything Canon from now on - printers, camcorders, cameras, you name it.
Also, for those stuck with a dead printer, see if you bought your printer using VISA/Mastercard/AmEx within the last two years. If you can find the receipt and the credit card statement, you can most probably get your money back as most credit card companies extend the warranty protection by 1 year. I just got my check back from VISA for the amount of the printer and my printer broke down 4 months before the 2 years were going to expire.
And fire Canon!!!
11-07-2014 10:49 PM
I'm sorry to still hear people are having these printer "failures". Looks like we are all being ignored by Canon. One would think that we may have heard something from them by now, but I guess profits trump good customer relations.
I have spent thousands of dollars on Canon products during my life time, but that has ended when this last printer died. No more Canon products - any of them (too bad I bought my wife a Canon D3200 camera last Christmas).
My HP multitasking printer is still humming along - only problem was during a power outage. I guess even HP's still need electricity .
11-08-2014 01:37 AM - edited 11-08-2014 01:39 AM
I hear ya nebnetto,
Being an EET I thought perhaps I could have remedied a few of the problems but was hindered and severely un-successful! I've moved on to the Brother!! So far? It's been good! I have printer/scanner/faxinoiya tho and I'm just Petrified it'll happen again!!! NOOOOOOOOOO!
11-08-2014 10:56 AM
11-09-2014 07:34 PM
Good to see not everyone drinks the kool-aid.
You cannot be any worse off with another brand. At worst, it dies after the warranty
is over (just like a Canon). At best, it lasts past that second year and you're ahead
of the game Canon is playing.
If anyone else is fed up with Canon's lack of quality and deffinate disrespect for it's
customers - buy a different product . . . and let everyone know it.
HP still running great.
11-21-2014 01:03 PM
Ditto with a variation, Mine turns on and immediately throws an error and dies,
Light use, now it throws error 6901. And it sits there.
The official support reply is "unplug from the wall, plug back in, and if it fails again to start send it in for service"
11-26-2014 07:09 AM
Mine just died yesterday after 12 months. No lights, no nothing. I had been using in my home office plus each of my 2 college girls have Canon printers as well as 2 canon cameras. So tired of dealing with compnaies who won't acknowledge defective products. Never again. Just purchased an Epson WorkForce WF3620.
12-01-2014 02:32 PM
Well I've joined the dead Pixma MX892 group too. I printed a page and then went to print another and it was totally dead. It was around 2 years old. It was a warranty replacement for another Canon. I did try customer service but that's a dead end. They offered to give me a discount on a new printer. They didn't seem to be concerned about my issue nor the fact that so many other people have the dead printer issue.
I've been pro Canon for several years but I'm thinking of buying another brand. This was my 2nd dead printer in less than 4 years.
This is TOTALLY unexceptable!