09-16-2014 09:32 AM
I would just like you to know that after writing the CEO of Canon, Mr. Joe Adachi, for about two weeks, I was contacted by their Executive Response Representative, Mr. Michael Schimmel asking me to call him. I spoke with him and at the end of the conversation, I was promised a new printer MX 922, it was shipped out on Wednesday and arrived Friday afternoon. I then received a call from Mr. Schimmel, the following Monday whereby he stated he was checking to see if the printer was functioning well, to which I replied yes, granted I only set it up the day before so we will see what happens in the next 18 months (lol). So I say to all of you, even if you cannot get your money back, please pursue the issue, so that Canon can take care of their responsibilities to their customers and at the very least provide them with a new model printer which I hope out-performs the MX 892 and proves to be durable.
09-16-2014 10:18 PM