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New Contributor
Posts: 1
Registered: ‎09-15-2014

Re: Pixma MX 892 Won't Turn On

And another one bites the dust. right at 18 months of use.

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

Hello All,

 

I would just like you to know that after writing the CEO of Canon, Mr. Joe Adachi, for about two weeks, I was contacted by their Executive Response Representative, Mr. Michael Schimmel asking me to call him. I spoke with him and at the end of the conversation, I was promised a new printer MX 922, it was shipped out on Wednesday and arrived Friday afternoon. I then received a call from Mr. Schimmel, the following Monday whereby he stated he was checking to see if the printer was functioning well, to which I replied yes, granted I only set it up the day before so we will see what happens in the next 18 months (lol).  So I say to all of you, even if you cannot get your money back, please pursue the issue, so that Canon can take care of their responsibilities to their customers and at the very least provide them with a new model printer which I hope out-performs the MX 892 and proves to be durable. 

New Contributor
Posts: 2
Registered: ‎07-16-2014

Re: Pixma MX 892 Won't Turn On

What address / email address did you use?
Occasional Contributor
Posts: 8
Registered: ‎05-19-2014

Re: Pixma MX 892 Won't Turn On

Same question, please :-) Smiley Happy

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

Canon USA, Inc.

One Canon Park

Melville, NY 11747

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

But Mr. Schimmel wrote me from 

Canon USA, Inc

850 Greenbriere Circle

Chesapeake, VA 23320-2624

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

***I meant Greenbrier

Occasional Contributor
Posts: 17
Registered: ‎09-13-2014

Re: Pixma MX 892 Won't Turn On

Thank you for this info.  BTW, was your MX892 still under warranty?

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

No, it was not.

Occasional Contributor
Posts: 23
Registered: ‎08-30-2014

Re: Pixma MX 892 Won't Turn On

I have no idea if this will be posted . . .  I have been denied access to respond on this board.
It looks like Canon cannot handle complaints about defective products. 
 
I am so glade to hear Abroomes DID finally get some satisfaction from Canon.  Too bad it too
two weeks writing to the CEO, and then having to deal with Mr. Schlemiel.  Good God, I would
hope that your brand new one day old printer would still be working.
 
By-the-way, did you happen to ask if EVERYONE with a dead printer will be getting a new
replacement?  Boy, they're getting off real cheap if they only need to replace one out of
how many thousands of failed printers.
 
If I could get some satisfaction from Canon (with out the two weeks of writing to the CEO, etc.)
I might consider giving them a fourth try.
 
Oh, my one week old new HP printer is still running great.
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