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New Contributor
Posts: 4
Registered: ‎06-02-2014

Re: Pixma MX 892 Won't Turn On

Hi. Tech Support DID tell me what the B200 error means: Broken Hardware.  

Their solution? 'Box it up and ship it to a repair center.' Right, absolutely, spend more money, wait weeks to find out how much they would charge to fix it...

Personally, I tossed mine in the recycle bin.

New Contributor
Posts: 2
Registered: ‎07-16-2014

Re: Pixma MX 892 Won't Turn On

Exact same problem.  Printer is 17 months old with very light usage and one day last week it would not turn on.  I read the comments on here and was hoping for a better solution.  I did not get one.  Customer Support gave me the old unplug it and plug it back in routine.  I told them that I did that several time, used a different outlet, etc..  His response was that the machine was "dead", but they would trasnfer me to the Canon Customer Loyalty line where they would offer me a new printer at a discount.  They offered me a MX922 which was regularly $199.99 for $149.99.  Problem is I can buy the same printer at Staples for less.  Not what I would consider a loyalty program.  This is obviuosly an issue with this model.  Very disappointed in how Canon is treating this and will certainly factor in my decision to  never buy a Canon product again.

Occasional Contributor
Posts: 9
Registered: ‎06-29-2014

Re: Pixma MX 892 Won't Turn On

Yep, I will never purchase a Canon product again -- printer or otherwise.

New Contributor
Posts: 2
Registered: ‎07-20-2014

Re: Pixma MX 892 Won't Turn On

I just printed 9 pages with no problem and went to print more, and my printer was completely dead. I, too, unplugged everything and waited 10 minutes, as suggested. It is still completely dead. I have had the printer for approximately 19 months, and am very disappointed that nothing is being done to correct this problem and make it right with consumers.

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

I experienced the same situation on Thursday, I was printing one moment and the next my printer said there was an error but in a foreign language, and now it will not come on at all,  and to my demise, I have only had the product for approximately 18 months, I have had cheaper printers than this last for much longer without a hitch. I am very dissapointed in Canon and the lack of quality exhibited by this printer model. The fact that so many individuals are complaining about this same issue, indicates that there must be a manufacturing defect for which the customer should not be held responsible. I spoke with Canon's customer service and they offered no compensation save for my receiving a 25% discount on a next generation model of this PIXMA series  (MX 922) which usually costs $199.99. I was told the MX 922 was on sale for $129.99 so the discount would not apply, when I checked around, the product was cheaper at best buy  and B&H  photo for $99.99. I bought this quality of printer with these features at a higher price point with the expectation of receiving a durable product which would not require replacement for at least 3-4 years, but I got a bad egg instead. I believe Canon should compensate their customers for their company's obvious oversight in the manufacture of the Pixma MX 892. 

 

Sincerely,

Unhappy Customer

New Contributor
Posts: 2
Registered: ‎07-30-2014

Re: Pixma MX 892 Won't Turn On

Add me to the list of people not buying another Canon printer. My 17 month old printer died in the midst of a 2-page print job. Now it's dead and I'm off to buy 2 new printers - 1 for me and 1 for my son...

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

I also received  this error message. We need proper compensation because this is not just an anomaly, there are many persons complaining about this same issue. This is obviously a manufacturing defect and is the responsiblity of Canon to correct.

Occasional Contributor
Posts: 9
Registered: ‎06-29-2014

Re: Pixma MX 892 Won't Turn On

I agree. However, I already threw mine away and will never be purchasing another Canon product again. Additionally, I will be suggesting the same to every person I know.

Occasional Contributor
Posts: 9
Registered: ‎06-29-2014

Re: Pixma MX 892 Won't Turn On

I admire you for making the effort to take it that far! I hope something positive comes of it. As for replacement, we've been facing financial difficulty as of late and haven't had the funds to replace it. This is really what has strengthened my resolve to avoid Canon products.

 

For what it's worth, I hear that laser printers are the way to go. Apparently many/most ink-jet printers are made only to last few years. Just hearsay, but it makes sense to me. Ink clogs, cheap plastic gears break, etc.

 

Anyway, I wish you luck. Feel free to post back here when you get a response. =)

Occasional Contributor
Posts: 17
Registered: ‎07-28-2014

Re: Pixma MX 892 Won't Turn On

I am a student so I completely understand, I am also unable to purchase another one at this time, and I saved up to purchase the Canon MX 892. I invested in what I thought would be a quality and long lasting printer with all the features necessary for me to get my assignments done. I too hope they respond because overall I generally love Canon products but this experience has surely left a sour taste in my mouth.
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