06-29-2014 10:17 PM
Same thing happened to me. Coincidentally, the warranty JUST expired. Is this preplanned obscelescence?
I will contact Canon support tomorrow. If it ends how I suspect it will end, thus will forever end my relationship with and dedication to Canon.
07-04-2014 10:09 PM
Add one more dead unit to the list. Mine just died last week. I finally got around to looking at it today and mine also had the B200 error. The reset procedure is a total joke, unplug the machine for 10 minutes. Duh thats the first thing everyone does. This is a load of crap that they won't even post what the B200 error means on this forum. This printer also always used an absurd amount of ink so I will not be trying any other Canon printers. No more Canon for me!
07-07-2014 04:01 PM
My Pixma MX 892 also just broke down in the middle of printing 4 pages. Will not power up. Nothing helps. Printer is 17 months old. This is the 23rd one from June. This is clearly a defect and Canon, you must step up and fix this problem. I've been a loyal Canon customer and if this is not fixed by Canon at their expense I will not only never buy anything from Canon again but I'll be all over everywhere making this well know and I hope all you others with the same problem will do the same. I'll wait for Canon to provide a positive response and then my first stop is Amazon.
07-07-2014 04:46 PM - edited 07-07-2014 04:47 PM
07-08-2014 10:11 AM
I posted earlier. Just a followup, I got in touch with Canon, and my MX892 had less than a week left on the warranty. By the build number, the printer had sat on the vendors shelf for 3 or 4 months before being sold to me.
I would unequivocably say there is a defective electronic component (capacitor?) which was used by Canon in the manufacture process, and they've reached their useful life.
I received a new printer under the warranty exchange, Canon did not send me another MX892, but instead a newer MX922. I didn't really mind receiving a different comprable model, but now I'm stuck with about 30 or so replacement cartridges I had in stock for the MX892, as this printer uses a different cartridge.
All in all, I would say it was a very painless warranty experience, Canon support staff did a good timely job on handling the problem for me, I would like to thank them for that.
This does not negate the problem though, these printer DO have a major problem, these printers all fairing in the same manner IS NOT just a coincidence, and I would recommend that anyone reading this thread whose printer is a few months out of warranty get in touch with Canon customer service by phone or email, explain the situation, and ask them to do right by their customers. Everyone who purchased this relatively expensive printer expected the same longevity and build quality as other Canon products have, or we wouldn't have bought them in the first place.
Do the right thing Canon.
07-08-2014 04:38 PM
Same printer, same problem. No matter how many times and how many sets of 10 minutes I wait nor how many wall sockets I plug into, the thing just won't come back on. Right in the middle of a print job. Looks like I am running to (name that quciky print place) to finish the job.
07-08-2014 04:49 PM
Jason, we know you front the company, but please read these posts. Like everyone else, I called technical and it is a COMPLETE WASTE OF TIME. The printers are broken, they don't reset. The thing to do, in my opinion, is alert management and ask them to do the right thing by myself and all these other owners...
07-08-2014 06:18 PM
Nice chat with (insert name here) from Canon technical service regarding my MX 892 that decided to turn off during a print job. As a direct result of the phone call, I am now shopping for a new printer. As a bonus, I do have 19 spare ink cartridges specifically designed for the MX892 that may go to waste as it appears that Canon changed the ink holder design with the next model. Oh bother....