Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 23
Registered: ‎08-30-2014

Re: Pixma MX 892 Won't Turn On

aquanode

 

Hey, if your printer is only 3 months old, I would definitely get it fixed under the warranty.  (And maybe still

buy another make of printer - so you  would have one while the Canon is being fixed, and for the next

time the Canon craps out.)

 

If there any costs involved to get the Canon fixed i.e.: shipping, insist that Canon pick up the cost.  After all,

it's not you fault their products keep breaking.

 

Either way - good luck with your new Epson.

Occasional Contributor
Posts: 16
Registered: ‎11-25-2014

Re: Pixma MX 892 Won't Turn On

I would insist that Canon restart the warranty from date of repair and point to this thread. It will be interesting to see how long this goes on before they take action.  I can see a new business case book on the horizon;

 

"How to Ruin Your Company's Reputation with Social Newtorking"

 

                                                                                     - by Canon USA

Occasional Contributor
Posts: 9
Registered: ‎06-29-2014

Re: Pixma MX 892 Won't Turn On

I'm not even worried about it anymore. I find it absolutely hilarious that this thread is contained on the Canon website -- clearly they care about their customers. I've already replaced my printer with a more reliable printer from a trustworthy company. I will never buy another Canon product.

New Contributor
Posts: 3
Registered: ‎01-02-2015

Re: Pixma MX 892 Won't Turn On

My Pixma MG5320 has same problem and I noted 5 others that had reported this issue. This isn't a coincidence, just a faulty product. Wonder what governemtn agency oversees this? 

Occasional Contributor
Posts: 17
Registered: ‎09-13-2014

Re: Pixma MX 892 Won't Turn On

Curious if the BBB would intervene? I have had success with the BBB previously. However not for this Canon printer crap!
We all will have to file a complaint which is not that inconvenient.

Occasional Contributor
Posts: 16
Registered: ‎11-25-2014

Re: Pixma MX 892 Won't Turn On

Probaly the smart thing to do.  Do you file a complaint from the state you reside or in the state for Canon USA headquarters? (Melville, NY)

 

Here's the link to start the process.

Occasional Contributor
Posts: 17
Registered: ‎09-13-2014

Re: Pixma MX 892 Won't Turn On

Complaints are handled by the BBB serving the region where the business is located.  So I guess it would be coporate head quarters?

Occasional Contributor
Posts: 16
Registered: ‎11-25-2014

Re: Pixma MX 892 Won't Turn On

Headqurters located here;

 

Canon U.S.A., Inc.

1 Canon Park

Melville, NY 11747

 

 

 

 

 

Occasional Contributor
Posts: 9
Registered: ‎06-29-2014

Re: Pixma MX 892 Won't Turn On

Occasional Contributor
Posts: 16
Registered: ‎11-25-2014

Re: Pixma MX 892 Won't Turn On

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement