01-01-2015 09:58 PM
Hey, if your printer is only 3 months old, I would definitely get it fixed under the warranty. (And maybe still
buy another make of printer - so you would have one while the Canon is being fixed, and for the next
time the Canon craps out.)
If there any costs involved to get the Canon fixed i.e.: shipping, insist that Canon pick up the cost. After all,
it's not you fault their products keep breaking.
Either way - good luck with your new Epson.
01-02-2015 09:11 AM
I would insist that Canon restart the warranty from date of repair and point to this thread. It will be interesting to see how long this goes on before they take action. I can see a new business case book on the horizon;
"How to Ruin Your Company's Reputation with Social Newtorking"
- by Canon USA
01-02-2015 09:23 AM
I'm not even worried about it anymore. I find it absolutely hilarious that this thread is contained on the Canon website -- clearly they care about their customers. I've already replaced my printer with a more reliable printer from a trustworthy company. I will never buy another Canon product.
01-02-2015 11:57 AM
My Pixma MG5320 has same problem and I noted 5 others that had reported this issue. This isn't a coincidence, just a faulty product. Wonder what governemtn agency oversees this?
01-02-2015 12:44 PM
Curious if the BBB would intervene? I have had success with the BBB previously. However not for this Canon printer crap!
We all will have to file a complaint which is not that inconvenient.
01-02-2015 12:54 PM
Probaly the smart thing to do. Do you file a complaint from the state you reside or in the state for Canon USA headquarters? (Melville, NY)
Here's the link to start the process.