Pixma MG3620

[Omega2513]

My printer keeps getting paper jam when it prints either single or double-sided. For single-sided, it tends to be after 5-6 pages; but for double-sided, it would be the first page when it's trying to turn onto the other side. The print head seems to snag onto the paper.

Any way can I keep this from happening?

[Ramona]

Hi Omega2513,

To try and resolve the paper jamming issue, please ensure that there are no obstructions in the printer by following the steps shown at the links provided here.  Next, please try performing at least three roller cleanings on the printer by following the steps shown here to ensure that the paper path is clear and that the paper can feed smoothly.  Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.