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New Contributor
Posts: 1
Registered: ‎07-26-2015

PIXMA mx922 prints blurry.

Our PIXMA mx922 prints blurry.  I have already cleaned the encoding strip.  

 

When I print a black and white text document. some lines on a printed document are sharp and crisp, while others are faint and blurry.  These crisp and blurry lines alternate all the way down the page. 

 

When I print a mixed color and black text document (such as a screen capture of this current page), the color sections are sharp but the black ink sections are blurry as mentioned previously.

 

The blurry text almost looks like a double image of the letters.

 

Thank you in advance for any suggestions.

Super Contributor
Posts: 188
Registered: ‎10-02-2014

Re: PIXMA mx922 prints blurry.

[ Edited ]
Super Contributor
Posts: 188
Registered: ‎10-02-2014

Re: PIXMA mx922 prints blurry.

might try cleaning it again. Move the ink carriage to make sure you get both sides of the encoder strip.
Occasional Contributor
Posts: 6
Registered: ‎02-12-2016

Re: PIXMA mx922 prints blurry.

I've done this multiple time and it hasn't fixed it...
New Contributor
Posts: 1
Registered: ‎05-05-2016

Re: PIXMA mx922 prints blurry.

Didi you get an answer to your question? I have had an MX922 printer stored for 6 months and just restarted it to find this problem. Thanks.

Product Expert
Posts: 2,411
Registered: ‎10-16-2012

Re: PIXMA mx922 prints blurry.

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 6
Registered: ‎02-12-2016

Re: PIXMA mx922 prints blurry.

Nope, I just traded it in for a newer one
New Contributor
Posts: 1
Registered: ‎08-22-2016

Re: PIXMA mx922 prints blurry.

Still looking for a solution on this one.

I've cleaned, aligned. Removed and cleaned the print head and still not saticfied with the results. With the number of people that have reported this issue, someone has to have an answer?

New Contributor
Posts: 1
Registered: ‎08-23-2016

Re: PIXMA mx922 prints blurry.

I'm having the same problem. I've noticed that all the information that is set on a page prints clear, but any variant answers such as name, addresses, phone numbers are blurry. I've tried cleaning the encoder strip as well as deep cleaned x 3, and aligned the printer. I have the Pixma MG7120
Product Expert
Posts: 1,477
Registered: ‎07-28-2014

Re: PIXMA mx922 prints blurry.

Hi dpramest,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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