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New Contributor
Posts: 2
Registered: ‎01-09-2018

PIXMA TS3122 Scanner won't work

It prints just fine, but the scanner doesn't work. At first, the scan utility was not available at all. Reinstalling the software took care of that, but now I get an error message that states "Cannot communicate with printer." 

 

Moderator
Posts: 809
Registered: ‎10-12-2012

Re: PIXMA TS3122 Scanner won't work

Hi, RusevDay!
 
To have a better understanding of your issue, please let everyone know the version of Windows or Mac in use, as well as if you are using the USB or wireless connection.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

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New Contributor
Posts: 2
Registered: ‎01-09-2018

Re: PIXMA TS3122 Scanner won't work

Jason,

 

Thank you for your response. It's an HP laptop with Windows 10. I have tried both the wireless and USB connections.

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