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Product Expert
Posts: 2,411
Registered: ‎10-16-2012

Re: And we got to watch it die.

Hello.

 

To try and resolve this power issue, try unplugging the power from the unit for about 25-30 minutes.  Once this time frame has passed, plug the power back in to see if the unit will power on.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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Occasional Contributor
Posts: 7
Registered: ‎02-07-2015

Re: And we got to watch it die.

Dont insult our intelligence Michael. If we have the wherewithal to find A Canon forum, register accounts and post on the apporpriate thread, I think we have all tried unplugging the unit multiple times in different ways to get it to power on. Address the fact that these printers obviously have a defect across the board and what Canon will be doing to make right on a terrible product.

New Contributor
Posts: 2
Registered: ‎12-29-2015

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Same here.  Bought it almost exactly 3 years ago to replace a wearing out i550 (which went years with only a few print head changes & an ink pad change, & it had replaced a BJC5000), but the i550 kept going until the feeder rollers finally gave out.  Towards the end of the i550 less than a year later, I finally opened (still have the box & everything that was in it) & used the MG5320 along with the i550.  With both, I have used them for normal printing & photos, but also have been doing a monthly, usually 4 sided newsletter (with photos in it) for a group I belong to for quite a few years.  Today, started printing out the newsletter - got through 22 simple black & white pages (before the color ones), it started loading paper for the next page, then out it went - just like someone pulled the plug.  No warning lights, no noises, nothing for this whole time using it - and this is just after I mailed in the class-action paperwork I received regarding print head problems.  And that's also after having gone through least 100 ink cartridges &/or refills for the numerous newsletter pages I've printed on it during that roughly 2 year time.

 

Of course, it's now out of warranty, & I did call the Canon tech support, & had already tried all the "quick fixes" - basically to be told to bring/send it to the Canon repair place about 46 miles away, & that it would likely cost a lot more than what a new one would be.  He also suggested contacting the loyalty department for an idea for a replacement & the cost, or there's local stores that carry them & which probably have big after Christmas discount sales.  I was told by one of those local stores that does do repair work, that they send out the printers & that they usually will only try to repair the "high-end" ones that are over $200.

 

With my BJC5000 & i550, it seemed like the printers lasted longer than the availablity of the ink cartridges or the ink-refill ability for those cartridges.  Now, I have a MG 5320 that doesn't turn on, & like others, about 9 replacement ink cartridges on the shelf (plus those in the printer) waiting to be used, but apparently won't be because the printer is likely now just a paperweight or doorstop. 

New Contributor
Posts: 2
Registered: ‎12-29-2015

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Just looked at other websites with similar suggestions & likely causes - most likely printer circuit board problems if cords & letting it sit unplugged for 10 minutes (to reset the printer's inner boards) doesn't work.  One also had another suggestion - maximum print has been reached, need to reset.  Could this be a cause - much like the old i550 wouldn't print until the ink pad & pad counter were reset?  Are there special "reset" commands that work by holding down certain buttons?

New Contributor
Posts: 1
Registered: ‎02-11-2016

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Well, no one has posted now for 6 weeks. I had hopes that maybe a resolution was discovered because I just got this issue on my MG5320. Had already tried all the little troubleshootings talked about here. I even have an ol IP5200 with same power cord. The power cord from the MG5320 works fine on my IP5200 but the 5200 power cord doesn't work on the MG. So it's just dead like the rest of you. I wish Canon would respond with this beign a now known problem for this unit. Obviously it does have a defect. My unit was 18 month old. My IP5200 is still happy and it was purchased in 2006. It was only a printer and I needed a scanner so I got the MG. I guess it was a bad call on my part. Like the auto industry, I think Canon should have recalled this device. Smiley Happy

 

Steve L.

New Contributor
Posts: 1
Registered: ‎02-14-2016

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Steve - you were checking back for the problem, and I'm just having the problem.  I have a printer that we purchased for my father in law about 2 years ago.  The printer I would bet has been used only enough times to replace the ink once (they barely use it).  Now it is dead as a doornail!  It has no sign of life whatsoever.  And, yes, I also tried all the ding-dong methods to resolve it.  I am an Electrical Engineer and work designing digital and analog embedded PCBs., so I though I would remove the power supply and investigate.  

 

I opened the module and powered it up and started probing with my DMM and oscilloscope.  The transformers, switching stage, and rectifier seem to be working enough that I read about 11.25VDC across a couple output pins, then I also read around 8.6VDC  at another point.  The problem is, without a schematic or service manual, there is not much more I can do.  There is a sign of life to the power module enough to think that replacing it may not fix it(I was hopeful to try that).  Then again, there may be a missing DC voltage at the output and I wouldn't know it.  So... the only thing I know for sure is - this is a major problem for Canon and it's hard to believe they haven't recalled it, etc...  Thanks to the Canon rep that chaimed in a while back telling us to unplug it and plug it back in...very insightful - NOT!

 

After more searching (I've now spent enough time that I wished I just went and threw this in the trash and bought a new printer...non-Canon of course) and I do see that the power supply is supposed to output 32VDC and 24VDC, neither of which are voltages on the output of my module.

 

John

New Contributor
Posts: 2
Registered: ‎03-28-2016

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Mine too. Just plain will not power on. Fairly new, light use, tried the ridiculous and unhelpful 'did you try unplugging it?' ideas from tech support. Out of warranty so I guess it is junk. 

 

Canon, you should be ashamed putting out garbage like this. There is clearly a serious problem with this product and it is your responsibiity to fix it. 

 

 

New Contributor
Posts: 1
Registered: ‎03-30-2016

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Add me to the list: my three-and-a-half year old MG5320, which had relatively light use (several days per month, often duplex printing) just died. No warning, no erratic behavior -- it just stopped in the middle of a single-sheet print job. While it was working, it was a great printer in all three modes: print, copy, scan.

 

But: it seems there's no repair, no recourse and no clue from Canon. Much as I hate to discard (hopefully recylce) a 20-pound chunk of plastic and metal, it looks like I'm in the market for a new printer, especially given the cost-benefit balance of repair vs. purchase.

 

Those new Epson EcoTank printers look intriguing.

New Contributor
Posts: 2
Registered: ‎06-25-2016

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Add the Carter family to the list.  I have had my MG5320 around 3 years.  We have only went through 3 ink cartridges.  Now it will not turn on!  

New Contributor
Posts: 2
Registered: ‎06-25-2016

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Add the Carter family to the list.  I have had my MG5320 around 3 years.  We have only went through 3 ink cartridges.  Now it will not turn on!  

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