07-10-2015 04:56 PM
I called Cannon and they told me I needed to get it serviced. I live in a small town with no one within 4 hours to service it. The printer is only a month over the year long warranty and they will not replace it at Wal Mart. I have never had issues with cannon regarding my Mark iii, My lenses I purchase, nothing... but for some reason they will not replace this printer or at least send me a shipping label to ship it to someone to get fixed. Ive tried everything. Invested in new cords, diff wall outlets and nothing. The printer will not come on!
Very dissapointed in cannon
07-10-2015 06:37 PM
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07-28-2015 07:22 PM
08-19-2015 08:11 PM
08-29-2015 08:58 PM - edited 08-29-2015 08:59 PM
My MG5320 is only about a year and a half old. I haven't even printed enough to go through two sets of ink carts. But today I went to turn it on and... nothing. Tried all of the snake oil remedies that were suggested here to no avail.
I've been buying Canon cameras for years. I buy my first Canon printer, and this happens? Sorry. Only have one chance to make a first impression. My next printer will likely not be a Canon.
09-04-2015 04:09 AM
12-04-2015 10:34 PM
Our MG5320 has apparently gone to Valhalla, no lights, no action, nothing. It all started with a B200 error that kept the printer from printing anything. Three hours of troubleshooting, calling Canon tech support (with no operator answering within the stated hours of their opening), and working on a number of possible solutions and finally, the printer just turned itself off and that's all they wrote. It is only two years old (so out of warranty) and we have been supporting Canon through the purchase of ink cartridges.
Reading through these messages and the lack of response from Canon, makes me wonder, if this is not the case for a class action suit. How can a company despise its clients so much to sell them a clearly faulty product? And then not even own up to it? I think our family's relationship with Canon has just officially ended.