01-05-2014 10:39 AM
Cannon Pixma MG5320 stopped working. I sent two pages to pring, the first printed then the light when tou on the ON button. Tried a lamp and there is power to the plug-in. But, no light when you press the ON button. Is there a breaker or something we can press to get it back to life. It is only 6 months old and was fairly expensive. I hate to think that it is dead for good.
01-19-2014 11:01 AM
Please follow these steps to try and get the printer to power on:
1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.
2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.
3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.
If the printer still does not turn on after these steps, it will require servicing. Since the printer was purchased within the past 6 months, it is still within the warranty period. Please Contact Us for your servicing options.
07-19-2014 02:58 PM
Click on the following "Contact Us" link to reach out to our technical support team, who can provide all the options you have: Contact Us.
12-04-2014 11:51 AM
02-07-2015 07:49 AM
Same problem here. Turned on printer, went to pc to print a single page document, as soon as I hit print and the little dialog box that popped up to show me the current status and ink came up, the printer turned off and the pc told me the printer was offline. I went to turn it on but to no avail. Tried switching outlets, removing cord for 10 minutes, switching usb cable switch power cable. It just gave up on me, and I have barely printed from this thing. I also have TONS of ink lying around that I purchased in anticipation of this thing running at least another year or two as I have taken very good care of it.
03-23-2015 11:28 AM
Same problem here as well . zero power. lots of ink sitting here, guess I'm out of luck-not buying another canon just to use the ink. Can't trust it!
04-30-2015 08:52 PM
07-09-2015 08:07 PM
Mine is probably about a year and a half and the same problem. I have about $100 woth of Canon ink for this printer in my supply cabinent.
Canon Rep: It looks like obviously an issue with this particular model. I have had other Canon printers and have generally been pleased with them. Have you guys figured out what is wrong and been able to fix the original problem? I don't want to have it "serviced" only to have this happen again in 6 months