03-30-2016 12:13 PM
I have a Canon PIXMA MX432 (Model # K10375) that has been printing pretty well flawlessly, even surviving various iOS upgrades on my Apple devices, but which is now displaying the on-screen message "Prevent abrasion set" routinely when I go to print a copy. If I press "OK" the machine prints without a problem; but I would like to understand why this is happening and I couldn't find any reference to the issue/message in the user's manual. Can anyone in the Community offer any advice please?
Solved! Go to Solution.
04-02-2016 09:09 AM
This message indicates that the Prevent Paper Abrasion option was enabled. This setting adds extra distance between the ink carriage and the paper to possibly prevent scratches or other quality issues with thicker paper types.
Access the printer utility by performing the following if you wish to turn this setting off:
1. Open the Hard Drive (Mac HD).
2. Open the Library Folder.
3. Open the Printers folder.
4. Open the Canon Folder, then the BJ Printer folder. Once there, open the Utilities folder.
5. Open the Canon IJ Printer utility.
Once there, you can disable the Prevent Paper Abrasion setting.
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04-07-2016 09:47 AM
03-13-2017 08:45 PM
03-14-2017 09:01 AM
Yes, you will need to do this from every app before printing.
If you continue to have difficulties, please contact our support group using the following link: