09-25-2014 08:58 PM
Sounds similar to my problem and this is really disappointing. We dont print much... so this bites us all the time. I have a MX922 which I bought through Amazon Prime about two months ago.
I run MacOS 10.9.5.
Please help me fix this. This my first Canon. Never had a problem like this with previous printers. At this point I cannot print anything.
Thank you to all in advance.
09-25-2014 09:01 PM
Trying to print the test page... I get "The printer is not responding".
I've updated the drivers, I've restablished the wifi connection, cycled it on/off...... nothing has worked.
The orange protectors are off... this printer has worked before. It just wigs out after not being used.
09-26-2014 03:27 PM
You should reset everything to default and just do the whole setup again like when you first took it out of the box. Can you print the configuration page from the printer itself? If that doesn't work i would just get a replacement, this is an awesome monster printer. I wouldn't get a refund if I was you. When I got it working I was so happy and no more problems.
10-14-2014 01:00 AM
I would like to have you print the LAN details page from the printer to verify the connection status of the printer. To do this, please follow the steps located at the link below:
What are the values in the WIRELESS LAN, CONNECTION, and SIGNAL STRENGTH fields? Also, how far away is your printer from your wireless router?
If this is a time-sensitive matter, additional support options are available at Contact Us.
11-02-2014 05:23 PM
I can't find the printer to connect to it. I have it connected to my wifi network but my computer can't find it. It worked fine like a week ago. Also, it said another computer is using this printer. Maybe I shouldn't have tried to share the printer.
03-01-2016 01:16 PM
the printer was working great until I printed a bunch of pictures and now it wont print anything. I've checked the ink levels and there is a decent amount of ink left in each cartridge. I've removed all of fthem and replaced them back in. I've even put in a few new cartridges where it was at a questionable level. but still not working.
03-03-2016 11:09 AM
Try turning the printer off and back on. Then restart your computer and try printing again.
Are you experiencing any errors when you attempt to print your photos or are the images coming out blank? If the printouts are blank, try performing 1-2 cleanings to see if this helps.
This didn't answer your question or issue? Find more help at Contact Us.