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New Contributor
Posts: 2
Registered: ‎01-28-2017
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Needs Color to Print Black?

Why does my MG7500 series printer refuse to print draft greyscale unless I have color cartridges?

I am missing a yellow cartridge this evening, yet I need to print an all text document in greyscale, draft.

Yet it won't let me proceed.

 

Am I missing a setting somewhere?

 

Allen

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Moderator
Posts: 182
Registered: ‎05-10-2016

Re: Needs Color to Print Black?

Hi!

Welcome to the Canon Forums and thanks for your post!

When using greyscale the color ink tanks are the ones that get used. Since you are missing your yellow it won't be able to do so. We recommend standard color printing with draft mode to conserve ink, as text automatically prints from the black cartridge when the default print settings are selected. 

We hope this helps!

New Contributor
Posts: 2
Registered: ‎01-28-2017

Re: Needs Color to Print Black?

In other words... by trying to bypass the colors, in reality I forced my printer to USE the colors.

 

Sigh.... I appreciate knowing this for the next time. 

Thank you!

 

Allen

New Contributor
Posts: 2
Registered: ‎06-18-2018

Re: Needs Color to Print Black?

Just reinforces my opinion- never trust a printer company to tell you the the truth "up front" about how to save ink - not in their best economic interests. Foolish because the customer bad-will reinforced by this scam is much more than if the printer company (Canon in this case) were to be up-front and honest.

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