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New Contributor
Posts: 1
Registered: ‎01-07-2016

My pixma MX490 says its offline.

Trying to get my PIXMA MX490 to print wirelessly.  It is hooked up to my modem but the computer says it is offline.  I am running Windows 7.  I have unchecked use offline and it still shows it is offline.  

Product Expert
Posts: 2,497
Registered: ‎10-16-2012

Re: My pixma MX490 says its offline.

Hello.

 

Try turning the printer off and back on to see if this helps.  Also, try restarting your computer.  Make sure that the computer is connected to the same Wi-Fi network as the printer as well.

 

If the issue persists, find more help at Contact Us.

 

 

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New Contributor
Posts: 1
Registered: ‎02-05-2017

Re: My pixma MX490 says its offline.

Hi
I have the same printer and it continuously goes offline. Restarting the computer or the printer doesnt help. It shows connected with Wifi but the printer is offline. You need to uninstall the printer and install again. Sometimes you have to reset factory settings on tje printer to default and the re-install drivers on your laptop before working again. Very frustrating
Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: My pixma MX490 says its offline.

Hi Allanr,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎03-08-2017

Re: My pixma MX490 says its offline.

Hi guys,

 

Just registered to share my experience. Absolutely no need to uninstall / reinstall the drivers. Just delete the printer (right click, "remove device") - then add the printer from Windows' own Add Printer feature. Choose Add Network printer, the printer should be detected by Windows. Just add it from that menu and voila, everything works.

 

Still waiting to see if it sticks after a couple restarts but looks good. Canon should take a look at their own software which is far from being good...

New Contributor
Posts: 1
Registered: ‎07-30-2017

Re: My pixma MX490 says its offline.

You may have posted this 5 months ago.......but giving you a shout out on this one.

 

I have spent 2 hours add/remove/reinstalling to no avail.

 

And then came your 30 second fix and it worked wonders. I only wish I would have found your solution 2 hours ago!!

 

Frustrated and relieved at the same time.

 

Thanks again.

New Contributor
Posts: 1
Registered: ‎09-03-2017

Re: My pixma MX490 says its offline.

I also just spent 3-4 hours in sheer frustration, kept taking breaks, sweating, and trying not to punch the damned printer!  And viola, happened upon the idea to delete the printer and reinstall, and YAY!  Thanks so much.

 

PHEW.

New Contributor
Posts: 1
Registered: ‎11-08-2017

Re: My pixma MX490 says its offline.

Wow, unbelievable. Haven't been able to print wirelessly since I bought it. Even spent $60 at a local computer shop, they said it works, get home and nothing. I've been searching and retrying and then I found this post. Thank you so much. 

New Contributor
Posts: 3
Registered: ‎03-01-2018

Re: My pixma MX490 says its offline.

Think i tried changing to factory reset, but it asked for my password. Have no idea?

 

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