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cbw
New Contributor
Posts: 2
Registered: ‎04-13-2013

My Pixma printer gives message "printer offline." How do I correct this? Computer is Mac 10.6.8

"Printer offline" problem.  How to correct.

Frequent Contributor
Posts: 124
Registered: ‎10-12-2012

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

Hi cbw!
So that the Community can help you better, we will need to know exactly what model printer you're using and any error messages you're getting. Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

cbw
New Contributor
Posts: 2
Registered: ‎04-13-2013

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

[ Edited ]

I am using a Mac with OS 10.6.8 and a Canon MP600 printer.  I now cannot print;  I can only see the "printer offline" message.  Everyithing has been fine for years, but someone in the house may have hit the wrong button.

Product Expert
Posts: 2,370
Registered: ‎10-16-2012

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

Hello cbw.

 

For testing purposes, please try plugging the printer directly to a Wall outlet.  If the issue persists, please try using a different USB cable and ensure that the cable is connected to the USB port on the back area of the printer.  Also, ensure that the USB cable is connected directly to the computer and not through any USB hubs or extension cables.

 

If the error persists, please try the following adjustment:

 

 1.  Click the Apple and choose 'System Preferences'.

 2.  Open the 'Print and Fax' menu.

 3.  Highlight and delete any copies of the Canon Printer listed on the left by clicking the minus (-) sign.

 4.  Click the plus (+) sign.

 5.  Click 'Default' on the upper left corner.  Wait a few moments, then highlight the USB version of the printer. 

 6.  Click 'Add' on the bottom right corner when it becomes available.

 

The setup should be complete.  Try printing to test the connection with the printer.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎03-23-2014

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

Thank you!  Deleting all the printers and then readding, really solved the problem!

New Contributor
Posts: 1
Registered: ‎04-15-2014

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

I'm having the same problem.  Everything has been working fine until yesterday.  I am wondering if it has to do with my OS X upgrade to Mavericks.  Any ideas?

New Contributor
Posts: 1
Registered: ‎09-08-2015

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

I’m also using a Mac with OS10.6.8 with Canon MP600 printer. Today I got my first inexplicable “offline” message in seven years of use, affecting both the printer and the scanner functions on the MP600.

 

Michael’s advice gave me the confidence to 'have a go'.  I followed it through to 4 but then couldn't add the printer: clicking ‘Default’ had no effect and so the ‘Add’ button didn’t become available.  I could get no further.

 

I began to think my USB cable might be faulty but had no other device available on which to test it and no spare USB cable either.

 

I then tried shutting down and restarting the computer. Once it was up and running again, I found it had recognized and automatically added the MP600 to the ‘Print & Fax’ menu.

 

I’m still baffled by what caused the “offline” event but printer and scanner are now both working well again. Many thanks!

New Contributor
Posts: 1
Registered: ‎01-05-2016

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

Thank you so much!!!!  Love the step-wise instructions!  Worked perfectly

 

New Contributor
Posts: 1
Registered: ‎08-09-2016

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

pixma mx410 operating with windows8.  The printer is offline.
Check that the printer cable is connected and the printer power is on. Thisis the message I continually receive after checkig the status of my printer and set up.

Product Expert
Posts: 2,370
Registered: ‎10-16-2012

Re: My Pixma printer gives message "printer offline." How do I correct this? Computer is

PatriciaValyan,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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