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New Contributor
Posts: 3
Registered: ‎07-12-2013
Accepted Solution

My MX430 keeps going offline and won't print

My MX430 is set up for wireless printing and keeps going offline and won't print.  I have reinstalled the software several times and it keeps happening.  It is my only printer and is set as the default.

Moderator
Posts: 328
Registered: ‎07-08-2013

Re: My MX430 keeps going offline and won't print

Hi, sallyb.

 

The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the computer operating system you are using. We look forward to hearing back from you!

New Contributor
Posts: 3
Registered: ‎07-12-2013

Re: My MX430 keeps going offline and won't print

Windows 7-thx!!!

Product Expert
Posts: 286
Registered: ‎01-16-2013

Re: My MX430 keeps going offline and won't print

Hi sallyb,

 

Printer offline may indicate that the printer driver is not configured properly.  Please try the following to resolve the issue:

 

1.  Click Start.

 

2.  Click Control Panel.

 

3.  Click Hardware and Sound.

 

4.  Click Devices and Printers.

 

5.  Right click the MX430 Printer and click Printer Properties.

 

6.  Click the Ports tab.

 

7.  Make sure that the checkmark is on the port that starts with CNBJNP, then click OK and try to print.

If the CNBJNP port was already selected please try right clicking the MX430 printer and click See Whats Printing.  When the print queue opens, click Printer and remove the checkmark on Use Printer Offline by clicking on it, then try printing again.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎07-12-2013

Re: My MX430 keeps going offline and won't print

Thank you soooo much! It worked:smileyhappy:
New Contributor
Posts: 1
Registered: ‎09-09-2013

Re: My MX430 keeps going offline and won't print

I'm having the same problem with my printer and Windows 7 laptop, but that port isn't listed.

Product Expert
Posts: 215
Registered: ‎08-07-2013

Re: My MX430 keeps going offline and won't print

[ Edited ]

Hi smithbs,

 

If the port is not listed as an option then it is likely not installed.  Run the wireless setup again from the CD-ROM or our website to have the port installed.  This setup should also select the CNBJNP as your printer's communication port, but I recommend following Karl1's steps just to confirm it is set properly.

 

If this didn't work, or if you have any other questions, please feel free to Contact Us!

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎10-05-2013

Re: My MX430 keeps going offline and won't print

I'm having the same problem with my MX430. I use a Mac - OS 10.8.5; it consistenly goes offline.

Tricia

New Contributor
Posts: 2
Registered: ‎10-05-2013

Re: My MX430 keeps going offline and won't print

perfect! thank you very much.

Product Expert
Posts: 715
Registered: ‎10-16-2012

Re: My MX430 keeps going offline and won't print

Hello tmcrowley.

 

For additional assistance with this matter, please contact our support group using the link below.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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