01-12-2014 11:00 PM
I have tried shutting it off and unplugging it. I have tried unplugging it and then pushing the power button 5 times, waiting 10 minutes, then plugging and turning back on. Still nothing. I think it has to do with my black ink going dry. I have a new one to put in, but the cartridges won't move over for me to do it.
01-12-2014 11:29 PM
01-22-2014 02:49 PM
Hello LORRAND,
With all of the troubleshooting steps that were performed, the printer is going to require service. Click HERE to reach our technical support department for further assistance. Thanks!
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
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RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
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EOS R6 Mark II - Version 1.3.0
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