12-26-2015 06:15 PM
I just installed Ny Image Garden. The printer is functional (MG6220), but the scanner is greyed out - not enabled.
Canon Navigator and my other photo editor recognize and use the scanner.
I have installed both the network and USB drivers to no avail.
12-26-2015 06:39 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
03-22-2016 04:21 AM
I am having the same problem. I was able to scan fine when I had Vista, but since upgrading to Windows 10 and installing image garde I am not able to scan as the scan icon is grayed out, and pressing the scan button on my printer does nothing. HELP!
03-22-2016 08:29 AM
In order to get a clearer picture of your setup, we'll need to know which Canon printer model you're using, and which operating system (Windows or Mac OS X, and which version thereof) is running on your computer.
If this is an urgent matter, our award-winning all-American tech support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
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03-22-2016 10:03 PM
My printer is PIXMA MP 240. The operating system is Windows 10 Pro, 32 bit. I called customer service and they told me that Canon has no compatible drivers for this prijnter for Windows 10, so there is nothing they can do and that I should download another program. HELP, this is unacceptable from Canon. They should release a driver IMMEDIATELY.
03-22-2016 11:12 PM
I totally understand. They are probably phasing out that software.
I downloaded the Easy-PhotoPrint EX and that maybe works? Did you go to the drivers for your printer to see if they had other software available that is compatible?
05-01-2016 01:08 PM
I have an MG5350 linked by wifi to my home network on a fixed IP address. I have just upgraded to my trusty Dell Inspiron 640m to Windows 10 Pro 64-bit from Win 7 32-bit and today I installed My Image Garden, expecting to get control of the scanning functions available before the Windows upgrade. Sadly, the 'Scan' icon on the Guide Menu is greyed out.
However Canon MP Navigator works a treat but it would have been neater to have access through the My Image Garden interface ?
08-04-2016 03:35 PM
Hi mate. You have to download "Canon MP Navigator EX 4.0" to make your scanner works. Its old software I`ve used before upgrade to win10. Had the same problem as your.
P.S. BTW Image garden still doesnt work... ;- )
10-10-2016 12:07 AM
I cannot activate Scanner and MP Navigator is not working either. All I installed and keep installing more and more applications is only about printer functions that I don't need at all. Would you help me access my scanner?
PIXMA MP 240,
installed drivers but no result:
Canon Image Garden
Canon Easy-PhotoPrint EX
Canon Solution Menu