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New Contributor
Posts: 2
Registered: ‎12-15-2017

Re: My Image Garden does not enable scanner

I have the same problem: My Image Garden can print to my printer but it has the Scan icon grayed out.

 

I have a Mac with OS High Sierra v10.13  and my printer is a Pixma MX882. I downloaded the My Image Garden software v3.6.1. from the canon website, from the available Software/Dirvers for this specific printer, but it is not working.

 

Can you please help or can Canon confirm if there is a fix for this problem or point me in the right direction to solve it? I will highly appreciate it.

 

Thank you!

wam
Occasional Contributor
Posts: 5
Registered: ‎01-23-2018

Re: My Image Garden does not enable scanner

I realised I didn’t have the Printer drivers installed, if you don’t have the disc the drivers can be downloaded from websites and then reinstall Image Garden. Works well now.
New Contributor
Posts: 1
Registered: ‎02-09-2018

Re: My Image Garden does not enable scanner

Seem to me that the Image Garden software are useless to be  installed, I have successful resolved this same problem,

I switched to my old computer which has window 7, I only installed the MP240 driver and MP Navigator 2.0 and then scanning works.

CANON2.jpg

Before on my other two computer with operating system window 10, it didn't get me any luck by installing and reinstalled any ** software that match my printer model MP240.BTW this Image Garden software turn grey and untouchable on my old computer too, AGAIN IT IS USELESS. MP NAVIGATOR SOFTWARE IS THE KEY to resolve all your scanner problem trust me!!!

 

CANON1.jpg

->download link for MP240 softwares

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp...

Product Expert
Posts: 2,686
Registered: ‎10-16-2012

Re: My Image Garden does not enable scanner

rene1970,

 

The MX882 is not compatible with the High Sierra operating system.  Use a computer with OS 10.12 or earlier in order to be able to scan with the MX882.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎05-15-2018

Re: My Image Garden does not enable scanner

I just bought a brand new Canon PIXMA MX922 and I am running Mac OS 10.13.4 w/ a wifi connection to this printer. I was able to scan with it yesterday, but now when I open My Image Garden the scan option is greyed out. I can click on auto-scan and get a scan to happen, but then I get a message that I don't have permission to open the file in which the document has been stored, so the only option I am given is to open My Image Garden and I have no idea how to find the document in there. It doesn't show on the calendar for the day, and I can't find anything or scan from this software. 

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎05-09-2018

Re: My Image Garden does not enable scanner

Hello everyone.

 

I have re-installed MacOs 10.11 from scratch, due to a HD fail, with a Canon MX925 and cannot overhelm a greyout scanner error on My Image Garden.

The scanner is ok and works with other software, but not with My Image Garden.

Previous installation was OK: My Image Garden worked flowlessy.

 

All Canon software is updated.

The only thing I can tell is that I installed directly a Wi-Fi printer. But I have tried 1 month ago to disinstall the printer and Drivers & softwares and re- installl the USB printer as first: no result.

I tried also to remove and re-install all Canon drivers and softwares. Tried on USB, Wi-Fi and ethernet connection. Tried changing IJ scan utility settings...

I am a skilled installer but ... all your solution are not working.

I repeat: the scanner is ok and works with other software, but not with My Image Garden.

As a result of this mulfunction, when I try to send a document from scanner to PC, My Image Garden says that can't open the file's directoriy (before it was a fantastic feature I have used many times)

 

Help is welcome.

Product Expert
Posts: 2,686
Registered: ‎10-16-2012

Re: My Image Garden does not enable scanner

marconiglio,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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