Maxify MB2720 Won't Allow "#10 Envelope" As a Paper Size

[jry19]

I'm trying to mail merge from Excel 2007 into Word 2007 and print the envelopes. I have the software working to produce the envelopes, but the printer options do not allow "Envelope" as a size. In addition, it won't allow selection of the paper cassette. The result is that it insists on printing from Cassette 2, which will not accept envelopes. If I could get it to default to Cassette 1, it should work. But it doesn't give me that choice.

??

[Michael]

Hello.

Before printing, make sure to go to the Properties or Preferences menu of the printer.  You should be able to reach this menu from the "Print" menu of your software. 

Once there, make sure that the correct options are selected for the Media Type and Paper Size menus.

If you continue to have difficulties, find more help at Contact Us.