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New Contributor
Posts: 1
Registered: ‎07-14-2015

MX922 won't print color

I have owned the MX922 for over a year. It's worked ok until a few days ago.

 

Suddenly, it won't print in color.  The ink cartridges are not empty.

 

What can I do?

Product Expert
Posts: 2,457
Registered: ‎10-16-2012

Re: MX922 won't print color

[ Edited ]

Hello.

 

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

 

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

 

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 

1. Make sure that the machine is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button.

4-2. Press the Setup button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

 

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to this message.

 

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

 

1. Press the MENU button.

2. Press the Setup button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

 

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

 

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎02-03-2016

Re: MX922 won't print color

I have the same problem Did all you asked and now it still will only print in B & W or mostly cyan or mostly magenta.

 

JoePolly

New Contributor
Posts: 1
Registered: ‎03-03-2016

Re: MX922 won't print color

Same problem.   Just prints black.   Ignores color.    Nozzle pattern test prints in grey.    Mac OSX El Capitan.

Product Expert
Posts: 1,520
Registered: ‎07-28-2014

Re: MX922 won't print color

Hi lorenhaas,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎06-04-2017

Re: MX922 won't print color

Having the same problem. It was printing color poorly because the smaller black cartridge needed to be replaced. I replaced the black, and now none of the colors will print. The check pattern prints only in gray. 

New Contributor
Posts: 2
Registered: ‎06-04-2017

Re: MX922 won't print color

Likewise. Did they find a solution for you?

New Contributor
Posts: 1
Registered: ‎01-10-2018

Re: MX922 won't print color

I had to run the cleaning 5 times but it’s up & running great now!
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