MX922 scanning issues. Error 9,244,3. Recently updated to Windows 10.

[tlkaui]

First time using the scanner since I updated to Windows 10.  I get a message saying that I don't have the required privileges to access the folder, even though it's running under my administrator login.  Please help!

[Ramona]

Hi tlkaui,

Since you have upgraded your operating system, I recommend installing the latest Windows 10 compatible drivers for the printer from the Canon USA website to try and resolve the scanning issue. Please click here to go to the Drivers and Software page for your PIXMA MX922. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "DRIVERS" section and click the MP DRIVERS file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the file, please right-click over it and select the RUN AS ADMINISTRATOR option to launch the installation program and install the drivers on your computer. 

Once the drivers have been reinstalled, please attempt to scan again.  If you still experience difficulty, we ask that you please call or email us using one of the methods on the Contact Us page for further assistance.

[tlkaui]

Thanks, but I've already tried that to no avail.

[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.