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New Contributor
Posts: 2
Registered: ‎08-12-2017

MX922 not printing

My MX922 does not print on the paper even though text does show in the preview pane. All pring cartridges are installed and not requiring replacement

Moderator
Posts: 184
Registered: ‎11-03-2015

Re: MX922 not printing

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks!

New Contributor
Posts: 2
Registered: ‎08-12-2017

Re: MX922 not printing

Windows 10 operating system

USB cable connection to desktop

Product Expert
Posts: 165
Registered: ‎01-20-2016

Re: MX922 not printing

Hi cwtrinch and thanks for that information.

 

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.

 Note

 If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.

Replacing an Ink Tank

 

You need to prepare: a sheet of A4 or Letter-sized plain paper

(1) Holding sides of the paper output tray, gently open it.

The output tray extension will open automatically when the paper output tray is opened.

(2) Extend the paper output support.

 Important

 If the inner cover is open, close it.

(1) Press the MENU button.

(2) Select Setup, then press the OK button.

LCD and Operation Panel

The setup menu screen will appear.

(3) Select Maintenance, then press the OK button.

The Maintenance screen will appear.

(4) Select Print nozzle check pattern, then press the OK button.

Figure: LCD

The confirmation screen will appear.

(5) Select Yes, then press the OK button.

The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD.

  1. Make sure that the power is turned on.

  2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette (lower).

  3. Open the paper output tray.

  4. Print the nozzle check pattern.
  5. Examine the nozzle check pattern.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

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