10-16-2014 01:22 AM
No problem with wireless connection but cannot get any ink to show up on the paper. Tried printing from computer as well as making copies - no luck. Just plain white paper coming out. Help. Is this machine just broken? We did all the commands for cleaning it. Ugh.
10-20-2014 12:26 AM
Hi rylandrat,
If you have already performed at least one cleaning and two deep cleanings on the printer, as well as have verified that all of the tape has been removed from the bottom of the ink tanks, please attempt to perform a print head alignment on the unit following the steps at the link below to try and get the ink to print:
If you still experience the same issue after performing the alignment, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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