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New Contributor
Posts: 1
Registered: ‎12-08-2013

MX920 says printer is out of paper but the paper is full

MY MX920 gives me the message that there is no paper in the printer, but the paper is full. I have urned off the printer multiple times and each time it gives me the same problem. Any suggestions?

Product Expert
Posts: 2,375
Registered: ‎10-16-2012

Re: MX920 says printer is out of paper but the paper is full

Hello mbotrell.

 

Please double check the load paper warning to confirm which of the two paper sources the unit is attempting to use.  It may be possible that the unit is attempting to load from the opposite tray. 

 

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

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New Contributor
Posts: 3
Registered: ‎01-06-2014

Re: MX920 says printer is out of paper but the paper is full

My MX920 is doing the same thing...attempting to print normal letter size page from the upper tray (photo paper, etc)! Keeps saying upper tray is empty. Tried re-seating lower tray, checking for jams, paper in lower tray is full (but not overly full). Rebooted printer...all with the same result. Unable to print because it is trying to print from the upper tray.

I have been very successful in having this print normally from lower tray...but every now and then, it gets a bug to want to print from the upper tray (which has never been used).

Is there a way to manually force the printer to default to lower tray? If not...WHY NOT???? This is causing my confidence and patience in Canon printers to erode! Please help!!!

Using wireless thru Mac OS.

THANKS!
Product Expert
Posts: 145
Registered: ‎01-09-2014

Re: MX920 says printer is out of paper but the paper is full

Hello Loungeact,

 

What version of Mac OS X operating system are you using? Does this happen when printing from different applications?

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New Contributor
Posts: 3
Registered: ‎01-06-2014

Re: MX920 says printer is out of paper but the paper is full

Thanks for the reply!
The iMac is Mavericks and the MacBook Pro is the version right before Mavericks...

Happens on both. Appreciate the help!
New Contributor
Posts: 3
Registered: ‎02-10-2014

Re: MX920 says printer is out of paper but the paper is full

The person gave the answers within HOURS of when you posted your request and it has been WEEKS with no response!!!  Please respond as I see multiple posts outstanding with the MX920 printing from the WRONG tray.

 

thanks

New Contributor
Posts: 3
Registered: ‎01-06-2014

Re: MX920 says printer is out of paper but the paper is full

Any ideas...? Printer continuing to do the same thing...trying to print from the upper tray....SO FRUSTRATING!

Product Expert
Posts: 1,893
Registered: ‎10-17-2012

Re: MX920 says printer is out of paper but the paper is full

Hi Loungeact,

 

The printer will automatically select which tray to print from based on the paper size and media type selected directly on the printer (when copying) or in the printer driver (when printing from your computer).  When attempting to print from the lower cassette tray, you will want to ensure that the paper size and media type selected are one of the following:

 

-- Photo paper (A4, 8" x 10" (20 x 25 cm), or Letter size)

-- Plain paper (A4, B5, A5, Letter, or Legal size)

-- Envelopes

 

When trying to print from the upper cassette tray of the unit, the paper size and media type selected will need to be one of the following: 

 

--  Photo paper (4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) size)

 

Hope this helps!

 

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

 

 

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New Contributor
Posts: 2
Registered: ‎10-06-2014

Re: MX920 says printer is out of paper but the paper is full

I had the same issue.  To resolve I had to remove and readd printer.  On Macs do a search in Spotlight for printers and then select Printers & Scanners.  Then select your printer and click the minus button to re-add just click the plus button and follow the directinos on the screen.  

New Contributor
Posts: 1
Registered: ‎12-15-2014

Re: MX920 says printer is out of paper but the paper is full

I have this issue also.  I have set the paper size to letter on the printer.  Please help, this is very frustrating

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